The QCD Factor-why we need it so much to better our lives?

The QCD Factor-why we need it so much to better our lives?

As we all know we only introduce the TQM Philosophy in Malaysia since early 1980s to be exact in 1981 since like other developing nations Malaysia also realized to be able to get good business results and satisfied customers we need to continually produced quality products that are of high quality,reasonable costs and delivered on time everytime in full.Actually this is what the QCD factor is all about!

The introduction of TQM as a business philosophy both in business and in the government sectors we realized the importance of People Quality to help produce Quality products and also making a Quality Organization.

Only with the painstaking tasks of making Quality Important can we ensure we produce work right the first time and everytime.We do not want to produce errors or make mistakes in our work.With zero defect thinking we can ensure processes are  working right and everyone always want to work error free and maximise productivity while minimizing losses even to zero level wastages.

The TQM or TQC Philosophy have proven why the Japanese were able to become market leaders in the products they produce like TVs,Radios,cameras,cars and so many other electric and electronic products and their brands have become global names and loved by all.They managed to achieved that as a result of the quality way of doing their work and the quality mindset they professed at all levels of the organisation.They strictly practised quality and everyone must study quality and practise quality in their work as well in serving their customers all the time.

Many organisations also introduce TQM but many organisations also failed in their endeavours,why?

When we introduce TQM without the serious commitment of Top Management by dedicating their time,participation and support and only giving speeches without real actions then TQM will bound to fail.TQM can only flourish or work well when Top Management make it their passion and ensure everyone in their organisation do the same also.TQM have many designs and methodology and among the popular ones are:

• TQM must be studied by all and make it their culture in their company
• TQM must have tools and techniques to work well
• TQM is also about teamwork in actions
• TQM is all about having effective systems that everyone follow through
• TQM is also about making sure we have a Quality Planning,Quality Control and Quality Improvement in place.
• TQM is always about Satisfaction of the Customers
• TQM also begins at the Design Stage
• And many more….

Now in 2013,the TQM Philosophy have “slowed down” and many companies even government agencies like in Malaysia have not shown their great passion and commitment to make TQM as a sustaining culture or “the way we do things around here” mentality and the “tidak apa” ways have slowly crept in and important tools of TQM now seem irrelevant or unimportant like they used to be in the 1980s and 1990s..Why?

Project based teamwork like QCC or ICC in the private sectors and KIK in the Government Sectors are no more highly favoured and as a result workers apply less problem solving tools in their workplaces and the number of successfully completed projects become lesser and the ratio of participation in QCC or KIK have dropped drastically then before.So when we do less projects for control and improvement purposes then we are actually making less effort to help our organisation improves or sustained good outputs.Our cost of poor quality may increased and that effect our bottom line results also.For TQM based organisations the quantity of improvement projects is a measurement of good management and people participation.

The knowledge like the basics of The QCD Factor is also very important to ensure people work rightly and effectively all the time.They know why quality is important and how to achieve high quality.They also know the best ways to produce economically for their products and services.They also know that producing on time and in full will make their products  becoming world class and loved by all customers.

Finally with the emphasised to make QCD Factor important just like TQM as a Business Philosophy still relevant maybe the right step towards sustaining excellent business results and producing quality people to help build quality organisations or companies.Now they say we must be better in managing uncertainties in the world especially like our business and knowing rightly the QCD Factor and also the TQM Philosophy can at least make certain uncertainties become certain and produce the goodn results as we want it to happen all the time and everytime.

Written by Ramli Abu Hassan

1^st October,2013.

TQM is still important and can make business success a certainty.Inshallah.

Brief introduction to tqm, based on the books.

Total Quality Management

TQM is as much a philosophy than anything else.

There are various levels of how “radical” a TQM philosophy can be, but the essence is that TQM is about reducing costs through increasing quality. Quality gets increased by making less mistakes, producing products with less defects, and so on and so forth. It is often said that “quality is free” – any cost put into improving quality will eventually save money later. The change to promote quality has to come from the top, i.e. the management, and for the management to do anything, they will have to be convinced that whatever they do earns them money. Due to this, an important point of TQM is quantifying the money you save through improving quality. This is done through assigning a cost to bad quality.

The most extreme for of TQM is working towards a philosophy of “There should be no mistakes. Ever. Anywhere. with anything. Did I mention ever?”. (Main proponent of this was a guy names Crosby, who wrote “Quality is free” in 1980). This seems to be the origin of the name, “Total Quality Management”, i.e. “There SHALL be TOTAL quality!” (said in a Gandalf’y voice) However, in general this approach of “no mistakes, ever, at all” is considered unrealistic, but it is worth a mention.

Instead “modern” TQM aims to have as few mistakes as possible, constantly striving to make less mistakes. This is a more complex issue than it seems. There are two very important people behind the basics of TQM. The didn’t agree entirely, but their ideas can mostly be used interchangeably. I will give an overview of their main ideas.

First up, Dr. Joseph M. Juran. He believed management needed a way to quantify quality, so he came up with metrics that quantify them. Quoting from page 12 of “Handbook of Total Quality Management”:

1. Internal Failure Costs – these costs relate to deduction of defects prior to the shipment of the product to the end user. Such may include the cost of rework, scrap, salvage, inspection.
2. External failure costs – These costs are incurred after the product has reached the end user and defects are detected. This may include warranty costs, complaints from customers, loss of goodwill, returned materials, and repairs.
3. Appraisal Costs – this involves the assessment cost for product quality levels. For example, incoming products are inspected for quality, as well as outgoing products. Processes may be periodically inspected and maintained.
4. Prevention costs – this deals with the cost of trying to prevent defects, such as training costs.

Juran also blamed management, and put forth 3 points management needed to make sure they sorted out. Quoting from page 13 of the same book:

1. Quality planning – he stressed the need to recognise and understand the customer group that the firms or business unit caters for. This customer group includes internal and external customers. Internal customers often arise when there is transaction or exchange between interdependent units or departments in the same organisation. Their needs must be recognised in order to improve quality.
2. Break down the needs of the customer. This makes it clear to members of the organisation and easier to develop a product design that will satisfy those needs. In a sense, this is a means of making customer needs operational.
3. Ensure that processes operate correctly and are capable of meeting product design specifications.

The other important guy in TQM is Dr. Deming (worked as a mathematical physicist in for the US department of agriculture in the late 20s). He outlined a lot more of the philosophies behind TQM. The most important thing he did was outline 14 points for management. I will give the short versions of them below, and attempt to scan the full versions and send you a PDF of them (as they nicely summarise many of the ‘softer’ philosophies behind TQM)

• Create consistency of purpose to achieve continuous improvement of products and services and survival of the firm.

In other words “What the hell are we SUPPOSED to be doing? What is expected of us?”

• Adopt the new management philosophy where western management must respond to challenge and lead through change

In other words, “Find problems and fix them”. An important point here is the subtle difference between maximising the wealth of the stockholders (which you shouldn’t necessarily be doing), and maximising the wealth of the stakeholders (which you SHOULD be doing). The stakeholders also includes customers, employees, etc.

• Cease dependence on inspection and build quality into the product

Basically, “stop looking for faults at the very end.” Quality should be maintained in every part of production – if an employee is directly aware of his or her mistakes, rather than a potential mistake being observed only at the very end of production, the employee will be more motivated to make less mistakes.

• Cease the practice of awarding business contracts on the basis of price tag alone

I.e. also consider quality.

• Continuously improve the system of production and service to improve quality and productivity

Always improve anything you can improve

• Institute training on the job
• Overhaul leadership of management and production workers to help people and machines do a better job
• Drive out fear to improve effectiveness

Basically, encourage and train employees to become better, don’t threaten them.

• Break down barriers between departments and encourage teamwork
• Eliminate slogans, exhortations and targets from the workforce

Rather than telling employees how well they should be doing, you should just facilitate so that they can do as well as they can. Ties in with “drive out fear.”

• Eliminate work standards, management by objectives, and numerical goals

Self explanatory, but there is an important subtlety. TQM is, in essence, about quantifying everything. This is to make sure everything can be made better. This quantifying should -not- be used to define goals, but rather to identify where improvements might be made.

• Remove barriers that rob the hourly worker, people in management and engineering their right to pride in workmanship

A complex point, but it boils down to making sure a worker can look at their work and be proud of it.

• Institute educational and self-improvement programs

If workers are motivated to go as well as possible, they will work to become as good as possible.

• Act to accomplish the transformation

Lead by example.

And that’s pretty much the most important parts from the introductions in the books.

To end on a concrete point though, and something that differentiates TQM as a philosophy from something like Six Sigma. Six Sigma by its nature defines an acceptable level of failure. This is fundamentally different from TQM, which stipulates that there is no such thing as an acceptable level of failure. Wherever there is failure, there is the potential to make things better. And making things better will always pay off.

 

Want to generate more income (savings) to your company (organization)?Why not start doing projects by your people in teambased ways by improving Q,C,D,S,M,E and all other subjects of importance to your company!Contact Ramli now at hp:+60192537165 / +60355450975 or email: ramlipromoter@yahoo.com

Ramli Abu Hassan Profile at : http://www.linkedin.com/in/ramlipromoter

Website/Blog: http://www.pramleeelvis.com

Facebook: http://www.facebook.com/ramli abu hassan

Biography of Ramli Abu Hassan

Ramli Abu Hassan is an author, trainer, consultant,speaker and promoter.He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd.or DPS, a Malaysian locally incorporated company since 25^th June,1996.DPS have been mainly involved in the business of Training&Consulting,Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas.In the Training&Consulting business,DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their               knowledge of quality,productivity,team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) / Kumpulan Inovatif & Kreatif (KIK) for the Government Sector  and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.)

Recently on 19^th June,2012 Ramli have restructured his business and established Ramli Abu Hassan Training & Consultancy (RAHTC) to be better focused and concentrate all Training & Consultancy businesses under RAHTC.

 

He is the author of the book “Revolusi Aksi” or Action Revolution published on 24^th March,2006 plus hundreds of articles on quality and productivity improvements,sports management and promotions,human capital, leadership and general subjects like hobbies and travels. He has now,his own websites that feature  his thoughts,events and happenings.Go to Ramli’s Blog at pramleeelvis.com and related sites including at www.youtube.com/pramleeelvis . Ramli’s Profile can be viewed at www.linkedin.com/in/ramlipromoter. Contact Ramli at mobile:+6019-2537165/60355450975 and email: ramlipromoter@yahoo.com

 

He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global & Local Experts on subjects like World Class Performance,Corporate Universities,Quality Management Systems like ISO9001:2008,EMS,5S Good Housekeeping,PM’s Hibiscus Awards,OSHA,Quality,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management.

 

He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for MuayThai.Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF,UBO,IBA and others.

 

In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

 

Ramli graduated with a Diploma in Public Aministration at Universiti Teknologi MARA in 1981 and completed his MBA(TQM) with Newport University in 1996.

 

Using Social Media in doing your KIK@ICC Projects with Best Results?Can you?

As we all know 2013 will mark the 30th year of the establishment of QCC or KMK as they are more commonly known earlier on in Malaysia.Now QCC have been rebranded and known as ICC while KMK in the Govt Sector have become KIK.

What is most important is the continual journey of these Tools of Mgmt as they refer KIK@ICC where companies or govt agencies can reap the harvest of good work via projects undertaken by teams usually in duration of 4 to 6 mths and some 8 to 12 months per project.

The traditional way of managing of teams like KIK@ICC have been through regular meetings (face to face  type) of 1 hour duration or the special short meetings of 5 to 10 mins type etc,,

Now with the availability of Modern Technology esp the Internet and Social Media tools like Facebook,Youtube,Aplications of all kinds etc…we can also see new innovative and creative wasys of good communication among members of these teams.

What tools have your ICC or KIK been using nowadays?

We now have some teams creating their KIK or ICC Facebook Pages while some have uploaded their infos or activities/projects on their YouTube Channels etc…

Are they effective to the overall Team Performance?Lets hear from some of the KIK or ICCs?

Contact Ramli at +6019-2537165 or +603-55450975.Email at ramlipromoter@yahoo.com

You can visit Ramli’s many websites to know more about QCC/ICC/KMK/KIK and MQTs etc..at these websites:

pramleeelvis.com

kikmalaysia.wordpress.com

ramliabuhassantrainingconsultancy.wordpress.com

http://www.youtube.com/pramleeelvis

 

Ramli talking about World Class Performance on RTM..invite Ramli to speak on this subject and others,,,Call Ramli 0192537165 or 0355450975 and or email: ramlipromoter@yahoo.com

Watch this YouTube Video on Ramli’s Interview on Hot on Two of RTM held in June 8th,2009.

Testimonials of Ramli’s Achievements in the World of QCC,KMK,KIK,ICC and other areas like TQM,World Class Performance etc…see the certificates below…

10 Good Reasons why Malaysian Companies MUST continue the TQM Journey of Business Excellence for 2013!

Ramli have been involved in Total Quality Management (TQM) for many years starting with Matsushita and later at Affin Bank from 1976 to 1996.From 1996 to today,Ramli have been an Entreprenuer and promoting,teaching and writing all about TQM and experiencing all the benefits and challenges of making TQM Important and Working well!

Here are the Top 10 Good Reasons why TQM must become a way of life and reaping the harvest of Good TQM Implementation.

1.Good successful business is build on Good Quality products and services all the time.

2.Quality People help build Quality Company

3.Quality business is the cornerstone of Good Business

4.TQM have the framework for Great Leadership,Application of Effective Tools & Techniques and Adoption of Teamwork in doing projects  of Control and Improvement

5.Good Teaching by many Quality Gurus like Dr.Deming,Dr.Juran,Dr.Crosby,Dr,Ishikawa,Dr.Imai and many others

6.TQM ways have proven great results time and time again since after WW2 starting with the Japanese Quality Revolution

7.TQM is not a fad like many other fads now emerging by modern younger gurus but all are adoption from TQM Basics

8.TQM is more stable and right for organisations to get success and repeatedly.

9.TQM is all about Continual Improvement

10.TQM to be successful MUST become a CULTURE and way of life by Leaders and Workers and all involved in the business including Customers.

and many others

For more infos and support,please contact Ramli at hp:+60192537165 / +60355450975 or email: ramlipromoter@yahoo.com

10 Amalan Tidak Baik bagi Kumpulan Inovatf & Kreatif (KIK) di Malaysia khususnya.

Ramli telah membuat analisanya akan amalan2 KIK yang baik dan tidak baik selama 30 tahun kewujudan KMK@KIK di Malaysia bermula tahun 1983 lagi.Antara amalan2 yang tidak baik KIK adalah seperti berikut:

1.KIK dibuat atau di laksanakan bukan secara berterusan tetapi hanya satu projek sahaja lepas itu terus “senyap” atau tidak wujud lagi.Ini sangat merugikan bukan kepada syarikat atau organisasi tetapi pada semua ahli2 KIK itu sendiri.Falsafah KIK atau QCC adalah projek yang berterusan selagi kita berada di tempat kerja tersebut.

2.KIK di laksanakan dengan penglibatan Ketua Kumpulan dan segelintir ahli KIK, yang lain hanya jadi “pemerhati” atau “passenger” tidak melibatkan diri secara menyeluruh dalam projek KIK.KIK perlu penglibatan oleh semua ahli2 nya barulah boleh berjaya

3.KIK perlu ada istiqamah dari segi mesyuarat kumpulan dan bukan hanya 3-4 mesyuarat untuk projek sepanjangnya.Banyak perkara atau resolusi perlu di buat jadi mesyuarat yang konsisten akan membantu KIK membuat perbincangan atau analisa projek yang lebih efektif dan berkesan.

4.KIK perlu mengapplikasikan Alat2 QC dengan betul dan menyeluruh bukan dengan banyaknya kerana setiap alat QC ada kepentingan dan relevannya,Seperti alat QC Rajah Tulang Ikan dengan Rajag Hubungkait.Gunakan alat2 QC dengan betul dan ikut keperluan.

5.Pihak Pengurusan perlu sokong projek KIK dan bukan memberi halangan2 yang hanya akan menyusahkan projek KIK di jalankan dengan lancar dan mengikut Rajah Batuan.

6.KIKI perlu sentiasa Study & Study pasal QC dan QCC.Hanya dengan ilmu yang baik dan mendalam baru konsep,matlamat dan projek KIK boleh di laksanakan dengan efektif dan capai sasaran.

7.Pihak Kerajaan Malaysia perlu menggalakkan projek KIK dalam tempuh masa 4 hinnga 6 bulan setiap projek dan bukan terlalu lama seperti 8 hingga 12 bulan setiap projek.

8.Semua KIK perlu ikut Kitaran PDCA dengan baik dan jelas untuk membuat projek KIK dengan baik dan teratur.

9.KIK perlu buat latihan yang rapi agar persembahan KIK akan lancar,teratur dan sedia di fahami pihak Pengurusan dan Hadirin.

10.Setiap projek KIK perlu di rekodkan,di seragamkan dan di beri anugerah atas usaha gigih dan baik dari setiap KIK yang terlibat.

11.dan banyak lagi…

Untuk membantu anda membuat projek KIK harap jemput Ramli untuk program Latihan,”Coaching” dan Klinik KIK bila perlu.Hubungi Ramli di hp:0192537165 / 0355450975 atau emel: ramlipromoter@yahoo.com

Ramli was once the Total Quality Manager (TQM) Head of Affin Bank Berhad from 1993 to 1996 but as like all TQM Initiative in Malaysia and around the World if the No.1 Boss do not show FULL support and commitment then TQM will failed and become less important,why is this so?

Total Quality Management or TQM in short have become so popular eversince the American Corporate Sector started to ask themselves “If Japan Can,Why NOT USA?”

Quality Gurus like Dr.Juran,Dr.Deming and Dr.Crosby have travelled around the world teaching Top Mgmt about Quality,her components,her best practices,case studies and how best to implement TQM in their organisations right first time!

Japan after the World War 2 have started to revive their country especially on building up the economy and more specifically their shattered and battered companies to become better and producing products loved by all customers domestically and overseas.So with the teachings of Dr.Juran and especially Dr.Deming,Japanese CEOs and support from organisations like JUSE and others have allowed the importance of Quality to be made known clearly not just to Top Bosses but to everyone right up to shopfloor workers.The concept of Company Wide QC or TQC and introduction of Quality Control Circles in 1962 have allowed Quality to flowrish and grow tremendously where now excellent products and services are made and produced continually.Japanese products are sought after and with High Quality,Economical Prices and Sustainable Quality Assurances,Japan reap the harvest of their hard work,long term investment in making quality important and also building Quality People to help build a Greater Japan and become one of the dominant force of the World’s Economic Super Powers.

So,TQM as a Business Philosophy can WORK well if only Top Mgmt are committed,involved and support it all the time.Any lukewarm response or half hearted way of doing TQM will doomed to failure an never can reap the harvest of good quality!

When Ramli was Head of TQM at Affin Bank the struture have been Top Mgmt involvement,application of Tools&Techniques and also Teamwork for Excellence among the components of success.Teams are everywhere where we have Managers Quality Teams and Work Improvement Teams established.Projects by projects approach to making sure Control and Improvemenst are made are the Norm in the Bank and every year the bank realized tangible and intangible savings and gains as reported by all the teams involved.

Quality was planned and hopefully become a Culture in the Bank.Customers are highly valued and always given preference.TQM really brought many benefits and help build the People to become Quality People and build a Quality Bank.

However like all projects or implementations we need Consistency and Continuity.So when the No.1 or No.2 Boss do not show full commitment and dedication to TQM then many things failed and worst of all TQM become less important and never seen as the Driver of the Bank’s Engine of Growth or Profit Centres.Thats the beginning of the downfall of Quality and now other so called Fads come to play and getting more importance.

Actually many of the World’s CEOs or Bosses never really learned about TQM that well just a kind of minimal learning and not really a Top Priority matter like bottom line or shareholders’ satisfaction kind of work.TQM have so many things to offer to Company’s Growth and People Talent Building and many so called New Gurus have made shortcuts of senseless innovations like 6 Sigma,Business Reengeneering,Balances Score Card,Blue Ocean Strategy and ignore the real teachings of the Gurus like Juran,Deming,Crosby,Ishikawa,Imai and many others but introduced new ways which actually are the original ways made more exciting and wow factor where finally the outcomes are not sustainable,long lasting,give real impacts and help build the People skills,knowledge and behaviours.

So when TQM take many shortcuts surely results will also shortfalls and never give the real impacts and defect free results like nowadays millions of cars in the market being recalled is deemed common not like before a major catastrophy or worst kind of problem to the company.So when you recalled your products from the market place surely millions of USD or Yen will be incurred as external failure costs and effect your company’s bottom line or profits.The recent jetliners grounding due to suspected battery failures also a major market problems that can effect millions of USD to the companies concerned.

Maybe its good for Top Mgmtm or NO.1 Bosses to RELOOK,RESTUDY,REEVALUATE how TQM as a Business Philosophy can help solve problems now happening in many corporations and learn all the godo teachings of Gurus like Dr.Juran,Dr.Deming,Dr.Crosby and many other Quality Gurus who really have done so much to make sure our lives are safeguarded,products are of high quality and economical prices well affordable by all.

Working on project by project approaches is also one of the best ways to get things done and processes become better control and numerous new breakthroughs (improvements) can be realized always.

If you need assistance to MAKE QUALITY IMPORTANT IN YOUR COMPANY AND PEOPLE,invite Ramli at hp:+60192537165 or email: ramlipromoter@yahoo.com to seek ways to understand your current performance and how’s best to do projects to move on to greater progress in many areas or importance for your companies.

 

 

How’s your company performance this year (2012)?Did you make a good profit or just a normal performance or worst still made a loss?If sales are so difficult why not do more projects internally to save costs or eliminate your many errors especially by Top Mgmt?Contact Ramli asap!

Greetings again for the coming XMas and New Year 2013! (only a few more days left…)

As all of us review our end of the year business performance as well as our own personal performance for 2012 we will come to reality as to the facts and datas of it all!Did we met our original targets or even our revised targets in consideration of the many world’s unexpected events or natural disasters as we never thought would happen when we did our 2012 Business Plan!

As they say it is not that easy to generate new sales as the market conditions and world global economy is really on an upheavel like EU Debt Crisis,Middle East Political Instability,China and India economic adjustments as to meet their ongoing “good run” as well as natural disasters that are happening everywhere.Maybe ASEAN performance looks encouraging with countries like Philippines and Indonesia moving Up and Up!

As for us at the company levels we may need to understand where our money really being spend on and are they giving us the profits as planned?So,Ramli in brief here would like to suggest that if sales are so difficult to make why not learn to do projects internally or at your many business processes to SAVE COSTS!

You can save costs by eliminating “stupid” or careless errors in your daily work as well making sure Top Mgmt are making all the right decisions and judgements plus investments!

Errors are created because you did not do your work right the first time and need revisions (some even 3-4 times) to finally get the job done right!

Why all these happenings?Mainly its People problems.They do not understand what is actually needed to be executed and done well.So there is a kind of trial and error thing where jobs are not done perfect at one go!Knowledge is key to all of People’s problems.How do we make sure our People are well trained and competent enough to do their work right the first time?Do we have excellent onboarding programmes or OTJ training and even good supervisory guidance esspecially to new recruits?

Next,do we have excellent teamworking established in our company especially at all the workplaces?Do we have Great Workplace Leaders and know their Main Roles&Responsibilities?

Ramli would like to propose as for 2013,there must be great changes in the way we Think,Do,Measure and Discipline our daily work,weeks,months and year.This is the Action Revolution (Revolusi Aksi) Cycle which Ramli have introduced in his book in March 2006.We need to think all ways of making improvements in areas of QCDSME and by following the 7 factors in each of these 4 important Elements (Phases) we can at least do some great work and produce great results that save money,generate profits and improve the performance of our people!

Ramli is a strong promoter and doer of all things about Quality,Productivity,Cost Savings,Safety,Morale Up and Environment Protector plus a host of other focus areas.

To do all these we need projects and as Dr.Juran once taught ” a Project is a Problem due for solution”

We need to do many projects around our many business processes and do that we need TEAMS in action!

Ramli have promoted,nutured,facilitated,trained and evaluated TEAMS in action like QCC,WIT,KMK,KIK,MQT and of other names from start to end and from their results or outputs they really have shown great results from the innovations and creativity plus excellent teamwork.Only with Teams can we realistically eliminate or reduce the Company’s Cost of Poor Quality (COPQ) due to errors of all kinds!By projects we can slowly but surely reduce all these wastages and loss of money by all the Control and Improvement activities we do.We can establish our poke yoke system (fool proof) where such stupid errors will not happen again and the company can save loss of money and help the budget work rightly as planned.Studies shown that we at times can waste about 20 to 30% of our sales turnover due to COPQ factors!

So,if the Malaysian Govt have now a work force of 1,400,000 people then we can establish about 140,000 KIKs in all the Govt Ministries,Agencies,Departments etc..with about 4 to 10 members per KIK then just imagine the 140,000 projects can be done every cycle (best is 4 to 6 months period per KIK project cycle).If each KIK can help save RM1,000 per project then with 140,000 projects completed on time and in full,the Malaysian Govt can help save or record a saving of RM140,000,000 every KIK Cycle!Wonderful!

Sadly this push or drive for more KIK are not done or not forcefully made even though KIK have been introduced almost 30 years already since 1983 in Malaysia.Japan introduced QCC in 1962!

So,we need continual study and knowledge about QCC@KIK in all our Malaysian Workforce to make Malaysia relevant as a growing and developed nation of High Achievers and High Income Nation with a target per capita income of USD15,000 in 2020!Can we do that?Easily we can if we can establish this 140,000 KIKs in the Malaysian Civil Service.

So,we need PROJECTS in our workplaces and that also applies to the Private Sectors and GLCs.

We need REVOLUSI AKSI and Competent Workforce with Dynamic Leaders and Capable Managers!We need CONTINUAL IMPROVEMENT with Control and Breakthrough Projects all the time year around!

So,2013 is a great year to get all these done and make a great difference in the RESULTS  as far as your PROFITS,PEOPLE,BRAND,MARKETS AND ALL THINGS GREAT by end of 2013!

Do contact Ramli Abu Hassan at mobile:+60192537165 / +60355450975 or email: ramlipromoter@yahoo.com.

There is no failure in life except the failure to participate!

Happy New Year 2013!