Ramli was once the Total Quality Manager (TQM) Head of Affin Bank Berhad from 1993 to 1996 but as like all TQM Initiative in Malaysia and around the World if the No.1 Boss do not show FULL support and commitment then TQM will failed and become less important,why is this so?

Total Quality Management or TQM in short have become so popular eversince the American Corporate Sector started to ask themselves “If Japan Can,Why NOT USA?”

Quality Gurus like Dr.Juran,Dr.Deming and Dr.Crosby have travelled around the world teaching Top Mgmt about Quality,her components,her best practices,case studies and how best to implement TQM in their organisations right first time!

Japan after the World War 2 have started to revive their country especially on building up the economy and more specifically their shattered and battered companies to become better and producing products loved by all customers domestically and overseas.So with the teachings of Dr.Juran and especially Dr.Deming,Japanese CEOs and support from organisations like JUSE and others have allowed the importance of Quality to be made known clearly not just to Top Bosses but to everyone right up to shopfloor workers.The concept of Company Wide QC or TQC and introduction of Quality Control Circles in 1962 have allowed Quality to flowrish and grow tremendously where now excellent products and services are made and produced continually.Japanese products are sought after and with High Quality,Economical Prices and Sustainable Quality Assurances,Japan reap the harvest of their hard work,long term investment in making quality important and also building Quality People to help build a Greater Japan and become one of the dominant force of the World’s Economic Super Powers.

So,TQM as a Business Philosophy can WORK well if only Top Mgmt are committed,involved and support it all the time.Any lukewarm response or half hearted way of doing TQM will doomed to failure an never can reap the harvest of good quality!

When Ramli was Head of TQM at Affin Bank the struture have been Top Mgmt involvement,application of Tools&Techniques and also Teamwork for Excellence among the components of success.Teams are everywhere where we have Managers Quality Teams and Work Improvement Teams established.Projects by projects approach to making sure Control and Improvemenst are made are the Norm in the Bank and every year the bank realized tangible and intangible savings and gains as reported by all the teams involved.

Quality was planned and hopefully become a Culture in the Bank.Customers are highly valued and always given preference.TQM really brought many benefits and help build the People to become Quality People and build a Quality Bank.

However like all projects or implementations we need Consistency and Continuity.So when the No.1 or No.2 Boss do not show full commitment and dedication to TQM then many things failed and worst of all TQM become less important and never seen as the Driver of the Bank’s Engine of Growth or Profit Centres.Thats the beginning of the downfall of Quality and now other so called Fads come to play and getting more importance.

Actually many of the World’s CEOs or Bosses never really learned about TQM that well just a kind of minimal learning and not really a Top Priority matter like bottom line or shareholders’ satisfaction kind of work.TQM have so many things to offer to Company’s Growth and People Talent Building and many so called New Gurus have made shortcuts of senseless innovations like 6 Sigma,Business Reengeneering,Balances Score Card,Blue Ocean Strategy and ignore the real teachings of the Gurus like Juran,Deming,Crosby,Ishikawa,Imai and many others but introduced new ways which actually are the original ways made more exciting and wow factor where finally the outcomes are not sustainable,long lasting,give real impacts and help build the People skills,knowledge and behaviours.

So when TQM take many shortcuts surely results will also shortfalls and never give the real impacts and defect free results like nowadays millions of cars in the market being recalled is deemed common not like before a major catastrophy or worst kind of problem to the company.So when you recalled your products from the market place surely millions of USD or Yen will be incurred as external failure costs and effect your company’s bottom line or profits.The recent jetliners grounding due to suspected battery failures also a major market problems that can effect millions of USD to the companies concerned.

Maybe its good for Top Mgmtm or NO.1 Bosses to RELOOK,RESTUDY,REEVALUATE how TQM as a Business Philosophy can help solve problems now happening in many corporations and learn all the godo teachings of Gurus like Dr.Juran,Dr.Deming,Dr.Crosby and many other Quality Gurus who really have done so much to make sure our lives are safeguarded,products are of high quality and economical prices well affordable by all.

Working on project by project approaches is also one of the best ways to get things done and processes become better control and numerous new breakthroughs (improvements) can be realized always.

If you need assistance to MAKE QUALITY IMPORTANT IN YOUR COMPANY AND PEOPLE,invite Ramli at hp:+60192537165 or email: ramlipromoter@yahoo.com to seek ways to understand your current performance and how’s best to do projects to move on to greater progress in many areas or importance for your companies.

 

 

Apa Anda Tunggu Lagi?Jemput Ramli untuk Membantu Anda Membina,Mengaktifkan dan Memperkasakan BUDAYA Kualiti termasuk KIK atau QCC di dalam Organisasi Anda-Hubungi Ramli 0192537165/0355450975!

Hanya dengan wujudnya Budaya Kualiti termasuk aktiviti Projek KIK@QCC secara berterusan akan membantu organisasi anda menjadi World Class serta berdaya saing,maju dan dinamik.

Belajar dahulu bagaimana hendak menwujudkan Budaya Kualiti ini dan bagamana hendak beraksi dengan cara Zero Defect atau Zero Error dalam mengimplimentasikan projek ini.

Hubungi lah Ramli di hp:0192537165 serta tel: 0355450975.Anda boleh juga emel: ramlipromoter@yahoo.com

Lihat lah Profile: http://www.linkedin.com/in/ramlipromoter

 

The Best Way to solve problems and improve your company’s performance is to do it on a “project by project” basis!How to do?Who will do it?

When Ramli Abu Hassan was working with Matsushita Malaysia (now known as Panasonic Malaysia) and Perwira Affin Bank (now known as Affin Bank Berhad) Ramli was incharge of the many team based projects like QCC@WIT@ICC and MQT.

These team based activities all focused on solving problems in the company as well as improving the current performance to a “breakthrough” performance.

The Quality Control Circles or QCC (now branded as ICC) and Work Improvement Teams (WITs) as they are more commonly known in Affin Bank plus Managers Quality Teams (MQTs) all are focussed to solve problems and make many breakthroughs in a stipulated time frame with the participation of all workers or staff from the same work place with exception of the MQT which are comprised of cross functional team members of the Executive above levels right up to Managers and normally the Division Manager is the Mentor of the Team.In this way like in Perwira Affin Bank when Ramli was the TQM Secretariat Manager,we make sure all levels of Management and Staff are involved in team based projects.

A Project in Dr.Juran’s terms is a “problem due for solution” so we need many projects to help our company prosper and make breakthroughs of results.A project need a Team and teams like QCC,ICC,WIT and MQT can assist very much to take this responsibility.

In a company the COPQ (cost of poor quality) if calculated well can be as much as 20% of the Company Revenues or Sales so that means  we wasted almost 20% of our hard work to making defects along the way from input to output of our products or services.When we study COPQ,we will realized that defects can occur due to many causes and mainly its human factors!So,if we mean business we must practice ZERO DEFECT in our work.Some companies are happy at SIX SIGMA levels of performance meaning a tolerance of 3 defects in a 1 million of outputs.

However if you are in the airline business we cannot accept 6 sigma levels because if possible we want 100% aircraft flying safely performance and no air crashes like 3 aircrashes in 1 million flights!Even in the hospitals we want safe operations to all heart surgeries with zero fatility or death!

Project by Project approach is the BEST way a company can pursue to ensure your people make problem solving and improvement projects all the time.They must work on all matters of Q-C-D-S-M-E.

For more on team based activities like QCC@ICC@WIT and MQT,please contact Ramli at hp:+6019-2537165 or emailed: ramlipromoter@yahoo.com

Ramli being an experienced TQM Manager and World Class Performance Trainer/Consultant can assist you on this Journey of Excellence making sure you have Quality People to Build a Quality Organisation or Company.