Ramli was once the Total Quality Manager (TQM) Head of Affin Bank Berhad from 1993 to 1996 but as like all TQM Initiative in Malaysia and around the World if the No.1 Boss do not show FULL support and commitment then TQM will failed and become less important,why is this so?

Total Quality Management or TQM in short have become so popular eversince the American Corporate Sector started to ask themselves “If Japan Can,Why NOT USA?”

Quality Gurus like Dr.Juran,Dr.Deming and Dr.Crosby have travelled around the world teaching Top Mgmt about Quality,her components,her best practices,case studies and how best to implement TQM in their organisations right first time!

Japan after the World War 2 have started to revive their country especially on building up the economy and more specifically their shattered and battered companies to become better and producing products loved by all customers domestically and overseas.So with the teachings of Dr.Juran and especially Dr.Deming,Japanese CEOs and support from organisations like JUSE and others have allowed the importance of Quality to be made known clearly not just to Top Bosses but to everyone right up to shopfloor workers.The concept of Company Wide QC or TQC and introduction of Quality Control Circles in 1962 have allowed Quality to flowrish and grow tremendously where now excellent products and services are made and produced continually.Japanese products are sought after and with High Quality,Economical Prices and Sustainable Quality Assurances,Japan reap the harvest of their hard work,long term investment in making quality important and also building Quality People to help build a Greater Japan and become one of the dominant force of the World’s Economic Super Powers.

So,TQM as a Business Philosophy can WORK well if only Top Mgmt are committed,involved and support it all the time.Any lukewarm response or half hearted way of doing TQM will doomed to failure an never can reap the harvest of good quality!

When Ramli was Head of TQM at Affin Bank the struture have been Top Mgmt involvement,application of Tools&Techniques and also Teamwork for Excellence among the components of success.Teams are everywhere where we have Managers Quality Teams and Work Improvement Teams established.Projects by projects approach to making sure Control and Improvemenst are made are the Norm in the Bank and every year the bank realized tangible and intangible savings and gains as reported by all the teams involved.

Quality was planned and hopefully become a Culture in the Bank.Customers are highly valued and always given preference.TQM really brought many benefits and help build the People to become Quality People and build a Quality Bank.

However like all projects or implementations we need Consistency and Continuity.So when the No.1 or No.2 Boss do not show full commitment and dedication to TQM then many things failed and worst of all TQM become less important and never seen as the Driver of the Bank’s Engine of Growth or Profit Centres.Thats the beginning of the downfall of Quality and now other so called Fads come to play and getting more importance.

Actually many of the World’s CEOs or Bosses never really learned about TQM that well just a kind of minimal learning and not really a Top Priority matter like bottom line or shareholders’ satisfaction kind of work.TQM have so many things to offer to Company’s Growth and People Talent Building and many so called New Gurus have made shortcuts of senseless innovations like 6 Sigma,Business Reengeneering,Balances Score Card,Blue Ocean Strategy and ignore the real teachings of the Gurus like Juran,Deming,Crosby,Ishikawa,Imai and many others but introduced new ways which actually are the original ways made more exciting and wow factor where finally the outcomes are not sustainable,long lasting,give real impacts and help build the People skills,knowledge and behaviours.

So when TQM take many shortcuts surely results will also shortfalls and never give the real impacts and defect free results like nowadays millions of cars in the market being recalled is deemed common not like before a major catastrophy or worst kind of problem to the company.So when you recalled your products from the market place surely millions of USD or Yen will be incurred as external failure costs and effect your company’s bottom line or profits.The recent jetliners grounding due to suspected battery failures also a major market problems that can effect millions of USD to the companies concerned.

Maybe its good for Top Mgmtm or NO.1 Bosses to RELOOK,RESTUDY,REEVALUATE how TQM as a Business Philosophy can help solve problems now happening in many corporations and learn all the godo teachings of Gurus like Dr.Juran,Dr.Deming,Dr.Crosby and many other Quality Gurus who really have done so much to make sure our lives are safeguarded,products are of high quality and economical prices well affordable by all.

Working on project by project approaches is also one of the best ways to get things done and processes become better control and numerous new breakthroughs (improvements) can be realized always.

If you need assistance to MAKE QUALITY IMPORTANT IN YOUR COMPANY AND PEOPLE,invite Ramli at hp:+60192537165 or email: ramlipromoter@yahoo.com to seek ways to understand your current performance and how’s best to do projects to move on to greater progress in many areas or importance for your companies.