Good to know where YOUR company is in the World Class Performance Score Card?eg.Teamwork assessment..see the chart below

Teamwork

Teamworking is different from team-building.  It measures the degree to which teams are the building block of the organisation, where teams have full responsibility for an entire product or service.

 

My Rating	MEASURES
1	People think of themselves as just doing a job, not in a team. Co-operation between work-groups is patchy; there is rivalry and points-scoring between teams. Workers don’t act as a team with management  –  it’s difficult to make changes without suspicion or opposition.
2	Staff generally co-operate with changes the company wants to make. Work-groups have specific measurable team objectives. Staff know who their customers are, external and internal. They look like a team, help each other to get the job done.
3	Work groups meet as a team daily, or at least monthly. Team members and team leaders all have clear roles. They make specific performance contracts with customers. They display performance data publicly in their team area. Staff are multi-skilled and can cover a variety of jobs.
4	Teams are organised around processes or products. Teams set their own objectives, manage their own budgets, resolve problems and make innovations. Cross-disciplined project teams used to tackle big issues.
5	Teams exist everywhere, and have become a way of life. Self-directed teams are set up and working effectively. The versatility in teams means they cope with change well. Teams celebrate achievements and expect success.

So when you want to use this Score Card under Teamwork you must do it like this:

Step1:Based on your company status now are you at Rating 1 of the Teamwork Assessment.If you have similar status as the measures indicated at Level 1 then tick the measure/s.

Step2:Also read the other measures as stated at Level 2 of the Teamwork assessment chart.Like just now,do you have some same measures or performance at Level 2?

Step 3: Same like step 2,do you have some measures on Level 3 and so on till you reach the Level 5 rating.If you have any measures in your company or organisation at Level 5 then congratulations you are World Class!Keep the performance always.If you have at Level 1 then you are just ordinary level.If you are not even at Level 1 then you are poor performance and need lots of improvements to help you improve the ratings.

Most starters are now at Level 1 and some at Level 3.So when you do a Workshop on this 12 Ladders to World Class Performance it helps you to analyse and evaluate your company performance first as an individual then with your group and finally with the total participants present in the Workshop.

This will give you an overall result on the Teamwork factor and what is your company’s current rating?

So,all of you need to study the improvements need to be made so that you can move from eg.Level 3 to Level 4 and finally Level 5 (World Class)

This is a good objective way of knowing where are your strong points and weak performing areas as far as Teamwork factor is concerned?So unless you have teams established everywhere in the company like QCC@ICC and or KIK in Msian Govt Agencies then only you have performed at Level 5 (World Class) in the Teamwork ScoreCard.

There are 11 more Ladders to analyse and evaluate and after you have done all 12 will you have a Good Assessment of your Company’s Performance and what are the Top 4 Priority Areas to take action immediately and then next 4 plus the least important (can do later) 4 areas?

Sometimes some company only want to tackle the First 2 important areas like Customer Focus and Teamwork as their 1st Priority.Its all up to you but like the Guru Prof Drennan have advised just select the Top 4 (max) as the 1st Priority areas to take action.

During Ramli’s last few Workshops there are comments from participants about adding other focus areas like Financial Performance and Human Capital but as far as this training we focus on the 12 areas that Prof.Drennan have selected for this study.

This is not a limited scope approach but can be expanded as you master these initial Ladders and make improvements or innovative approaches later on in your Journey to World Class Performance.

For booking of Training dates which is for 3 days,Ramli hope you will called him at HP:019-2537165 or email: ramlipromoter@yahoo.com for a detail proposal and agenda of the 3 days Workshop.

Thank You.

Ramli Abu Hassan

 

Malaysia’s Budget 2013 have been released yesterday 28thSeptember,2012 and Now its time to help Make Your Company or Organisation World Class!Do YOU know how?Get Ramli to guide you using the World Class Performance Score Card..see below..contact Ramli at 0192537165/ramlipromoter@yahoo.com

World Class Score-Card

 

 

The exercise you are about to participate in is a “mini audit” of where your organisation is on 12 key benchmarks of world class practice.  These 12 key benchmarks represent the Life Skills of world class practice, the elements that

“everybody in the organisation can do something about every day”.

 

Step One

 

Read through each one of the 12 Ladders contained in the following pages.  You will see each Ladder is divided into five categories, ranging from statements at Level 1 representing ordinary performance up to Level 5 representing ‘world class’.

 

As you read through them, indicate with a tick (/) in the “Where We Are Now” section of the scoring table (page 6) at what level you think your organisation is now on the particular Ladder concerned.  If you are undecided between one level and the next (e.g. between level 1 and level 2) choose the level which most applies.

 

Step Two

 

You can’t tackle everything at once, so the next step is to prioritise the Ladders on their importance for your organisation at the present time.  Allocate each of the Ladders to one of the three categories below, putting only four into each category.

 

Category 1 :   Must do, requires urgent attention in the short to medium term.

(Remember you can only choose 4 ladders in Category 1)

 

Category 2 :   Should do, requires attention in the medium to long term.

(Remember you can only choose 4 ladders in Category 2)

 

Category 3 :   Can wait, requires attention once we have dealt with Category 1 and Category 2 Ladders.

 

 

Step Three

 

Take action.  Now that you know where your priorities lie, start taking action to get your company or your team on to the next step of the Ladders which would have most value to you and your customers.  And don’t think that those companies already at world class level are somehow uniquely filled with exceptional people.  They aren’t.  They simply used the best operating practices they could find, put them into practice, and launched themselves on an ongoing programme of continuous improvement.  So start now on your own journey towards world class performance.

example of one of the 12 focus areas:Note:The rating is based on Scale of 1 to 5.1 means ordinary performance and 5 means World Class Performance.

Customer Focus

 

The extent to which everybody in the organisation understands how service is measured, to recognise the needs of both internal and external customers.  The degree to which the organisation is truly customer-focussed.

My Rating	MEASURES
1	Employees think sales and marketing look after customers. Managers believe they are ‘professionals’ and already know what customers want. Many managers and staff don’t think they have customers.
2	Everyone realises that the paying customer is the most important person in the business. In‑company, people know their customer is the next process. Customer complaints are seen as a nuisance, and something to get rid of as soon as possible. At least 80% of orders delivered to customers on time.
3	The company uses real survey data to measure performance. Internal customers make contracts across departments. Written service standards established in every department. Complaints seen as an opportunity to create improvements. At least 90% of orders delivered in full and on time.
4	Customer data discussed regularly at Board Meetings. Service standards met and exceeded across the company. Cycle time, order to delivery, reduced by 50%. At least 95% of orders delivered in full and on time.
5	Regular surveys and focus groups keep company “in touch”. Visible service improvements made year on year. Cycle time, order to delivery, reduced by 80%. Complaints under 0.5% and at an all‑time low. 100% of orders delivered in full and on time.

for detail proposal on the 12 Ladders to World Class Performance and the World Class Score Card,kindly email to ramlipromoter@yahoo.com or call Ramli at 019-2537165. 

Training Proposal from RAHTC-The 12 Ladders to World Class Performance

 

 

Training Proposal:

 

  The 12 Ladders to

    World Class Performance

 

 

 

 

 

Understanding What YOU can do  to be a World Class Organisation

 

3 Day Workshop Programme

Facilitator:

Ramli Abu Hassan

Malaysia’s Representative for Prof.David Drennan-World Class Performance Study,Implementation and Audit.

 

 

 

 

 

Programme Introduction

 

Is YOUR organization World Class ?

 

Most managers strive for world class status,but few know how to achieve it.

 

The book titled “12 Ladders to World Class Performance” written by Professor David Drennan from UK describes the practical ideas and techniques that have helped companies around the world to elevate themselves from the ordinary to be world class performers they are today.

 

Each of the 12 key benchmarks of World Class practice is presented as an ascending ladder,separated into five steps.Drennan and Pennington (co-author) will guide your organization on its journey from Level1,representing ordinary performance,to Level 5 –World Class.

 

Ramli Abu Hassan,55,the Founder and Principal Consultant of Diversified Promotion & Service Sdn.Bhd.(DPS)from 1996 to 2012 and now the Principal Consultant of Ramli Abu Hassan Training & Consultancy(RAHTC)from 19thJune,2012 till today as well as being a Writer,Promoter,Speaker and Practitioner of Total Quality & Productivity with almost 20 years working experience with a Major Multi-National Japanese company (Matsushita/Panasonic)and an ex-Banker with a local Bank(Affin Bank Berhad) have now taken the initiative(since Dec 2005 till today) to promote and teach the subject of The 12 Ladders to World Class Performance to all Malaysian companies and organizations both in the private and government sectors.

 

 

This subject was initially introduced in Malaysia through Professor David Drennan,Founder and Managing Director of Good People Management International Ltd of UK in Dec,2005 organised and promoted by Diversified Promotion & Service Sdn.Bhd.(DPS) together with the support of Malaysia Productivity Corporation (MPC) and Asian Productivity Organisation (APO).Prof Drennan provided examples of the world’s leading corporations and how to adapt their routes to success to meet the needs of  the participants’ own organizations.This journey to world class status is accessible to large and small companies alike.It is a question of learning a new mindset and adopting key practices that everybody in the company can do something about every day.

 

There is a great divide in this country for organisations to become world class,but it is not easy to find people to show just what it takes to get to that level of performance.According to Professor Drennan,he says getting to world class performance standards is not an event,it is a step by step journey,and has written his book specifically so you can see exactly where your company is today on 12 different world class factors.Here are the factors:

1. 1.                  Aligning Management Objectives
2. 2.                  Customer Focus
3. 3.                  Organising the Workplace
4. 4.                  Visible Measurement Systems
5. 5.                  Managing For Quality
6. 6.                  Eliminating Waste
7. 7.                  Best Operating Practices and Continuous Improvement
8. 8.                  Teamwork
9. 9.                  Staff Empowerment and Involvement
10. 10.              Rewards and Recoqnition
11. 11.              Purposeful Communications
12. 12.              Continuous Learning

 

Under each of these factors,Professor Drennan has described five levels of performance,from ‘ordinary’ at Level 1,to ‘world class’ at Level 5.When they see the descriptions,most companies place themselves to start with at only Level 1 or 2.But they can also see just what they have to do to take themselves to the next level.That way,they can start Climbing the Ladders to World Class Performance.

 

List of Participants/Companies that have attended this World Class Performance Training/Workshop since December,2005 to Today:

 

1.SIRIM,Selangor

2.MMC Engineering,WP

3.Sony EMCS (Malaysia) Sdn.Bhd.,Penang

4.KUSTEM,Trengganu

5.Resort World Berhad,Pahang

6.MARA HQ,WP

7.NPC,Selangor

8.Tenaga Nasional Berhad,Selangor

9.Tahan Insurance,Selangor

10.Advanced Micro Device (AMD) Penang

11.Hicom Honda Manufacturing Malaysia Sdn.Bhd.,Penang

12.Robert Bosch,Penang

13.Sarawak Tourism Development

14.DefTech,Pahang

15.Intan’s Oven,Pahang

16.Pascorp Paper,Pahang

17.AMB,Pahang

18.Petronas,Pahang

19.Public Watch Dealers & Service Centre,Penang

20.Maker Recipe Sdn.Bhd.,Penang

21.Ichi-Ban Plastic (M) Sdn.Bhd.,Penang

22.UiTM Shah Alam

23.Lembaga Getah Asli,Sarawak

24.Pejabat Ketua Menteri Sarawak

25.and many others…

 

 

 

 

 

 

 

 

 

 

 

 

Programme Objectives

  

This highly participative programme will enable participants at the end of the programme to:

 

1. Identify the importance of measurement in building world class performance

 

2. Identify the different measures on which organisations may be identified as world class

 

3. Focus on the measures and targets important to their organisations

 

4. Use a scorecard approach to build a strategy for continuous improvement of performance

 

5. Implement a measurement initiative in their organisations

 

Reference will be made throughout the programme to David Drennan’s highly acclaimed book ’ “12 Ladders to World Class Performance” and Ramli Abu Hassan’s recent book “Revolusi Aksi” model.

Participants will be given extensive opportunities to review and share experiences and approaches from their organisations.Lectures,workshops and case studies will be applied as the course training methodology.

They will be invited to draw up personal action plans at the conclusion of the programme.

 

Programme Content

(in summary)

1. How YOUR organization can compete with the best in the World ?

 

2. The 12 Ladders to World Class Performance & The 5 Levels of Performance of each ladder.

 

3. Measures used by Top-Performing Companies

 

4. Choosing the Measures which are right for your organisation

 

5. Developing a World Class Performance Scorecard

 

6. Walking the Talk through “Revolusi Aksi” approaches

 

7. Implementing the World Class Performance actions/initiatives in your organisation

 

8. YOUR Action Plans

 

 

 

What are the benefits derived from this Training to YOUR organization.

(including the tangible and intangible benefits)

 

1. The participants can now implement their Action Plans to ensure their organization improve her current Levels of Achievement to a Level 5 (World Class Performance-WCP) in the 12 Ladders to WCP Approach.
2. The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP .
3. The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective Teams or Individuals in your organization will enable your organization to improve her quality outputs,more cost savings,better delivery of products and services,safer operations and a more sustainable corporate social responsibility involvement and impact to the environment.

 

Methodology:

A highly participative and interactive approach incorporating individual and group workshop exercises,discussions,

presentations,role plays,case studies and lectures.

 

 

For Whom (participants) :

Business (including Government) Leaders,Senior Management,Heads of Divisions,Depts,Units,All Managers and Executives involved in projects for “Making YOUR Company World Class.”

 

 

Your Investments for this training:

 

1.The professional fees (Encik Ramli Abu Hassan-Trainer)will be RM 4,500.00 per day.This training is for 3days =RM13,500.00.Encik Ramli will be accompanied by 1~2 assistants where necessary.

 

2.Training materials will be provided for 25~30 participants (max)-Free of charge.Additional participants will be charged @RM 25.00 for each Training Manual provided.

 

 

3.Training room,tea-breaks,lunches,flip charts/board,markers,cordless mic,LCD Projector and Screen to be provided/paid for by Host Company.

 

 

4.For outside of Klang Valley area training ,RAHTC will charge for transportation costs return journey either by car or flight,accommodation –twin sharing room,meals of the day and other costs incurred (to be informed)

 

5.All other arrangements will be decided and agreed upon by the Host Company and RAHTC

 

6.All payment/s to be made to “Ramli Abu Hassan Training & Consultancy” upon completion of training programme.

Bank:Alliance Bank,Seri Muda BranchSelangor Darul Ehsan.

Current A/C:121270010044038

 

 

Registration:

1.Please submit your official confirmation through your Official Award Letter to RAHTC.

2.Call us at RAHTC for further enquiries: HP:019-2537165 (Ramli) or 03-55450975(Maimunah)

3.E-mail to RAHTC at: ramlipromoter@yahoo.com

4.Please refer Profile of Encik Ramli Abu Hassan at:www.linkedin.com/in/ramlipromoter and all latest updates/thoughts of Ramli Abu Hassan  at Blog/Website:pramleeelvis.com

 

 

Attachments:

1.Ramli Abu Hassan –Biography.

 

2.DPS/RAHTC Corporate Profile.

 

3.DPS/RAHTC World of Customers.

 

3.Others (where necessary)

Interested Clients,please contact Ramli at +6019-2537165 or email: ramlipromoter@yahoo.com

Total Quality Management is still relevant -Let’s Understand the Deming Way-see these videos

For training and consulting on implementation of TQM please contact Ramli Abu Hassan (ex Head of TQM Secretariat at Affin Bank 1993 to 1996) hp:019-2537165 or email: ramlipromoter@yahoo.com

If YOU want to help saved Millions or Hundred Thousands of Ringgit for your Company or Jabatan then do with by Teamwork with Projects by Projects..contact Ramli for training & consultancy +6019-2537165 or email: ramlipromoter@yahoo.com

Teamwork is the best way to get your people involved in helping saved millions or hundred thousands of RM via projects based.

You can initiate projects to improve Quality,Reduced Costs or Wastages,Improved Delivery System,Have safety measures,Improved Morale of your people,established clean or good environment and many other focus areas for your projects!

Only by focussing on subjects like QCDSME can we seriously helped saved Millions of RM for our company or Jabatan….

Contact Ramli now on how to get all these done rightly,zero defects and give total satisfaction to our customers and stakeholders concerned.

Ramli hp:+60192537165 or emailed: ramlipromoter@yahoo.com

Anda nak jadi KIK yang Terbaik di Malaysia?Hubungi Ramli 0192537165 atau emel: ramlipromoter@yahoo.com

Anda nak jadi KIK yang terbaik?

Jawab soalan2 ini dahulu?

1.Ada kah Pengarah Urusan atau Ketua Pengarah anda suka atau sokong aktiviti2 KIK?

2.Adakah KIK di organisasi anda untuk membuat persembahan atau konvensyen je atau berterusan setiap tahun?

3.KIK anda di sertai oleh pihak sokongan atau bawahan atau juga dari pihak pengurusan?

4.Adakah latihan dan konsultansi di beri oleh pihak Pengurusan?

5.Adakah semua yang terlibat dalam KIK di hargai oleh Majikan?

6.dan banyak lagi..Tanya lah Ramli-Pakar KIK dan QCC@ICC….

 

www.facebook.com/ramli abu hassan -this site is where the actions and infos from Ramli posted daily-Do visit and be Ramli’s Friend!

http://www.facebook.com/ramli abu hassan

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Lots of Questions to ask about the 13th Malaysia General Elections (13MGE) and their Answers?

Ramli think the 13MGE must take place sooner the better,WHY?

Questions:

1.Why wait and wait since the 13MGE must take place by end of March 2013,right?

2.The longer we wait for the 13MGE,will Malaysia lose more billions of RM for all the loss of productive work,waiting,poor decisions etc..?

3.Can the ruling power ie.BN think they can win well if they waited longer for the 13MGE?

4.Can the Pakatan Rakyat reliazed their mission for the Road to Putra Jaya?

5.Will there be a planned coalition among the Malay parties like UMNO and PAs or UMNO and PKR or 3 in one?

6.Who will the urban Malays and Rural Malays vote in this 13MGE?

7.Will Pakatan Rakyat win a landslide victory in this 13MGE?

8.Who are the favorite and underdog or dog gone Political Cadidates in this 13MGE?

9.Will Malaysia become a greater and successful nation after the 13MGE?

10.Can the Gen Y become the great force to determine which party wins in this 13MGE?

11. and many more…

Contact Ramli for enquiries or suggestions at hp:0192537165 or email: ramlipromoter@yahoo.com