Dissecting the ETP Annual Report: Part 7

Read this interesting Report about our ETP performance (so far)

We must learn to accept things from real facts and datas not just mere media reports and improssive handouts or road shows..

http://refsa.org/wp/wp-content/uploads/2012/08/Focus-Paper-Dissecting-ETP-Part-7-Deception-Unit-20120809-final.pdf

So many things to do and so many problems we faced BUT we our time are wasted everyday in TRAFFIC JAMS especially in Klang Valley like KL,PJ,Subang Jaya,Shah Alam etc…What to do?

In managing a country,company or family we  always need to identify problems,study the causes,take actions and hold the gains (so do not repeat the problem again.)

We need problem solving skills and breakthrough mindset.

We need a project by project approach in managing all these matters.We need a dedicated team to focus and take responsibility to solve the problem/s.

All this things are taught by companies either by the Managers or Consultants hired to help them.

In Malaysia especially in Klang Valley or the new focus of Greater KL,there seem to be no Best Solution yet to end the Traffic Jams madness and escalation?

Millions of commuters in cars or public transports like buses or trains are caught in this traffic jams and if you add these time wasted of all people involved it can totalled up to millions of hours everyday and if you multiply by wastes of time in Ringgit it can become Billions of RM ?

How many billions of RM do we lose due to these nagging problems eversince Ramli lived in Shah Alam 26 years ago till today?

The MRT solution is still underway underconstruction and underperformed till now and the NKRA for Public Transportation is still in progress and yet having a clear definite solution or action?

Millions of people get annoyed,frustrated and disappointed with the flow of actions to get this Traffc Jams solved once for all!

The sale of cars is always aiming for the peak like 500,000 cars a year and the finance companies are giving out car loans at even ZERO deposit payment and you can drive your new car?Roads and highways are being built rampantly that you at times do not know that these highways existed until you start paying the TOLLS?

So we keep on WASTING OUR PRODUCTIVE AND QUALITY time everyday till some get immune and say “thats life in KL”?

No,thats not KL life or quality living!We need to solve these massive traffic jams and get our priorities right and meet our mission.We need to spend minimal time on the roads and spend maximum time on our work and produce results!

We need to achieve all our KPIs and GTP and ETP but if we are not working right and in our cars or trains and buses wasting our time than we will not achieve all these grand goals and targets just dreaming and more dreams!

Lets eliminate all the wastes of waitings or traffic jams and get our time savers working right all the time.

How to do?

Contact Ramli at +6019-2537165 or ramlipromoter@yahoo.com

Klang Valley Traffic especially on the roads is REALLY CRAZY and Klang Valley parking conditions especially in neighbourhoods,city centre and even universities are REALLY MAD!With all the High Tech stuff and systems plus Top Paying Management and Political Leaders they are not doing enough,fast,effective what more solve the problems and make Quality of Living in Klang Valley among the best in the World?

Life in Klang Valley is like Heaven to some and like Hell to another group! Why?

Maybe now the population of Klang Valley is about 4 Million people and the number of vehicles especially cars maybe about 1.5 to 2.0 million cars (old and new-please informed Ramli if this estimate is wrong)

The number of housing estates or “taman perumahan” is mind boggling where you see new Taman being built after you have not visited the same place like 2-3 months period!

With many thousands of Tamans and millions of people and cars -LIFE IN KLANG VALLEY maybe is more HELL than HEAVEN?

Traffic Jams is a pain in the *** and getting your car parked is another pain in the ***

How to solve these mental stress and physical strained?MIllions of hours of lost productivity and people’s valuable quality time is so much and so sad because we are not solving these problems as fast as new cars are driven on Klang Valley roads!

We need FAST ACTION,POSITIVE RESULTS AND ELIMINATE THIS REALLY MAD SITUATIONS!

Who to do?

The Local City Councils or PBTs must be involved and the Ministries concerned MUST together work faster,better,together and eliminate these 2 main problems ie.Traffic Jams and Parking Headaches!

Ramli have lived in KL since 1960 and in PJ since 1970 and now in Shah Alam since 1986 till today!What Ramli have witnessed is this problem of Traffic Jams have worsen since 1980 till today and Parking problems since 2009 till today!

The GTP and all the NKRAs related projects seem to be at PAUSE and Klang Valley Transport Problem is still Hell and in a mess while now this parking problems is getting out of hand and may create “neighbourhood wars” if not solved asap!

With High Tech stuff and systems plus high paying Top Bosses,please get this 2 problems solved before the people who voted you in get you voted OUT but do the people know whats is critical problems or still with their tidak apa attitude?Thats is also Malaysia’s Major Problem!

contact Ramli at hp:+6-019-2537165 or emailed at :   ramlipromoter@yahoo.com

Transformasi Diri Anda Menjadi Lebih Baik Dari Yang Lepas2-Lebih Beriman,Bertaqwa dan Istiqamah Beribadat agar Mendapat Rahmat Dari Allah SWT,Inshallah!

Ramadan akan berakhir beberapa hari lagi dan Syawal akan mendatang dimana Umat Islam di Malaysia akan sambut Hari Raya Aidil Fitri selama sebulan selagi Syawal masih ada!Itu lah Budaya Melayu Islam Malaysia dan wujud sebegitu lama mungkin orang Melayu suka berhari raya,berseronok dan bermesra sebegitu lama setelah berpuasa sebulan lamanya.Adakah ini amalan baik atau tidak baik?

Sekarang kita ada Program Transformasi Kerajaan (GTP) dan Program Transformasi Ekonomi (ETP) dan semua ahli koprat dan kerajaan memberi tumpuan agar kita mencapai sasaran nya dalam masa yang di tetapkan.Semua usaha GTP dan ETP ini agar Malaysia berjaya menjadi Negara Ekonomi Tinggi serta mencapai Wawasan 2020.

Ramli baru sahaja balik dari Masjid setelah mengerjakan Solat Terawih dan Witir pada Malam ke -25 Ramadan ini dan Alhamdulillah Ramli tidak ada “miss” satu rekaat pun dan Istiqamah dengan Ibadat Puasa,Solat Lima Waktu serta Solat Terawih & Witir dan berazam akan mencapai 100% prestasi dalam amalan Ibadat Ramadan tahun 1432Hijrah ini.Inshallah.

Ada Ustaz yang memberi Tazkirah mereka mengatakan yang Bulan Ramadan adalah juga Bulan Akademi Ramadan atau Madrasah Ramadan dimana kita akan mendapat ilmu setiap hari apabila menghadir diri ke Tazkirah2 Ramadan dan juga Kuliah2 Agama yang di buat pada hari cuti terutamanya Kuliah Subuh.

Ini lah peluang terbaik untuk kita TRANSFORMASI DIRI KITA ATAU MEMBINA PERSONALITI POSITIF DARI YANG NEGATIF ATAU YANG TIDAK BAIK KEPADA LEBIH BAIK DAN POSITIF.

Umat Islam di Malaysia perlu ambil peluang terakhir ini terutama Ramadan 10 terakhir ini iaitu yang tinggal Ramadan ke 25,26,27,28 dan 29.

Jika Lailatul Qadar akan berlaku pada hari Ramadan 25,27 da 29 maka tingkatkan lah ibadat kita ke tahap yang tertinggi yang boleh.Boleh Ke?

Ramli cadangkan agar dalam masa suntuk ini JOM UMAT ISLAM MALAYSIA BANGUN BERQIAMULAIL DAN RAMAILAH KE MASJID ANDA PADA SETIAP MALAM RAMADAN Malam ini,ESOK,LUSA DAN SEBELUM TIBA 1 SYAWAL.Boleh Ke?

Ini lah masa terbaik untuk TRANSFORMASI RAMADAN UMAT ISLAM MALAYSIA dan jangan tunggu Ramadan 1433 Hijrah kerana takut kita tak akan ada lagi menjelang Ramadan 1433 Hijrah!DO IT NOW,DONT DELAY.TRANSFORMASI RAMADAN 1432 HIJRAH INI SELAGI RAMADAN MASIH ADA LAGI INI!

Apa yang ANDA perlu beraksi?

• Berpuasa lah bulan Ramadan
• Bersolat 5 waktu di Masjid Anda jika ada peluang
• Bersolat Sunat Terawih dan Solat Witir
• Bangun jam 3.30 pagi untuk Qiamulail di Masjid Khariah anda dengan berjamaah terutama dengan Ustaz Jemputan Anda
• Berdoalah apa yang Anda hajat dan jangan lepas peluang keemasan ini untuk berdoa sepenuh2nya dan beritahu Allah SWT apa yang anda hajat dan perlukan.Ini lah Bulan dimana Allah memberi Rahmat,Mengampunkan segala dosa2 kita serta menganugerahkan kita dengan Lailatul Qadar (Hadiah Ibadat serupa 1000 bulan banyaknya)
• Inshallah dengan Niat yang betul,ikhlas dan suci yakinkan lah bahawa Allah SWT Maha Pengasih Lagi Maha Mengetahui dan Pemurah!

Jangan buang masa sangat dengan sibuk mengemas rumah selagi kita belum lagi mengemas iman,amal dan ilmu kita akan Islam yang sebenar2nya.Semoga Ramadan yang tinggal saki baki ini akan membantu kita semua mendapat Lailatul Qadar dan Segala Dosa2 kita di maafkan Allah SWT.Itulah hadiah yang terbaik dan sangat bermakna pada kita di Dunia dan Akhirat!

Salam,Ramli Abu Hassan

hp:019-2537165

emel: ramlipromoter@yahoo.com

 

How amazing this recent story of MAS that they forget how Datuk Seri Idris Jala have done all the Business Turnaround and Business Transfornation Projects (BTP1 and BTP2) and then left MAS with a great future for MAS and Himself!Now,everything about MAS is like “SHIT” as though the planes and the people are not working or doing their best?Thats more BULLSHIT its the TOP MANAGEMENT problem really and the problems are actually at Khazanah Nasional Berhad and MAS Executive Board,dont YOU think so?Why get Air Asia involved then?Maybe a new mgmt fad-Buddy Mgmt incorporated in Nonsense Mgmt?

Do you know how much money Malaysian Govt,GLCs,MNCs and PLCs spend for International Consultants professional services and consultancy work?Yes,true many hundred millions of USD not Ringgit please!Are they successful in their consultancy and proposals to all those Malaysian entities?Based on all the problems of these entities the answer is NO.Why NO?

Of course the success of any organisation is the LEADERSHIP Factor!

The consultants are hired to advise and recommend whats best BUT if the LEADERSHIP play the game of “Touch N GO” style of management where there is lack of hard work,no gemba style of mgmt and worst still if they practise “Bottom Line Results” type of managing on day to day terms rather than paying close attention to such operational details like people performance,processes,products and services quality,promotions work and many others (basically operational matters that make the company perform well)then the OUTCOME is due to be bad to worst and not good to great like what most quality or world class companies do well always!

Maybe its time to get CEOs from engineering or HR background and let the accountants excel as CFOs of their respective companies since they managed by studying numbers and money they love to sit in their cool rooms and think&decide rather than go to the site and study all the facts and datas for achieving Great Business Results.

MAS have done well their initial Business Turnaround and Business Transformation Projects when Datuk Seri Idris Jala was brought in from Shell to get MAS out of debts and bankruptcy and he also showed that MAS can make their biggest profits in 60 years tenure of almost RM800 Million!WOW!

The BTP2 was also planned and engineered to ensure MAS will become a 5Star valued carrier and not like AirAsia a World Class Low Cost Carrier!If the focus is MAKE LOTS OF PROFITS then who made most a 5Star Valued Carrier or a World Class Low Cost Carrier?

MAS must benchmarked with the same apple to apple type of carrier ie like with SIA or Emirates or even Thai Airways?The business model and scope of business is very much different since Premium Airlines or 5Star Valued Carriers pay lots of attention on High Quality Service,Great F&B,Service both in the air and on ground  with execellence,high trained crew and airline staff,continual improvement efforts,teamwork,economic costs to achieve high profits and all other subjects that can fully satisfy the customers of economy,business and first class!The satisfaction of employees must also be taken into consideration to become an airline of world class standards all the time!

So whats interesting to know especially by Ramli is what actually happened after the quick departure of Datuk Seri Idris Jala to Head PEMANDU in the PM’s Dept who showed that MAS can make RM800 Million profits in a year (record in 60 years of MAS history) and also left all the Business Plans for MAS to maintain and excel as a 5 Star Valued Carrier?Why the sudden drop of good performance to the brink of bankcrupt again and where Top Bosses at Khazanah Nasional Berhad and MAS Board easily agree the fast way out by inviting Tan Sri Tony Fernandes of Air Asia by not offering the post of CEO of MAS (Tony is also the Group CEO of AirAsia) but a share swap and enable Tony to acquire about 20% of MAS,thats a better deal maybe to Tony!Now we wait the actual results of MAS whether this “magic wand of Tony Fernandes” can make MAS to the road or flight of great profits and improve share price and market capitalization?

To Ramli,if the CEO of MAS or the POWERS OF MAS just sit in their cool office rooms and does not Go Gemba then this dream of MAS making profits again and being respected for her MH tagline will never be achieved and become another nightmare and maybe  the worst kind!

Hey,where is Datuk Seri Idris Jala?Ramli have not read any serious remark or comment on why MAS is a failure again and on the verge of bankruptcy?Please Datuk Seri,your comments,advice and remarks is so important!

GTP and ETP will not be a success story if your past BTP1 and BTP2 at MAS cannot sustained her performance to ensure continued success even though the leadership change because the plans are good and can sustained her performance!Its all about Continual Improvement and More Breakthroughs!

Luckily MAS is not offered to Foreign Powers or Investors otherwise we may lose our long standing NATIONAL ASSET that we have owned since 1947 till now!

Ramli can be contacted at hp:+6019-2537165 or email at ramlipromoter@yahoo.com

Lets see what other Bosses at MAS and Khazanah Nasional Berhad are saying on this Hot Subject of MAS-AirAsia

Saturday August 13, 2011

Rashdan: MAS off to a good start

The same team that crafted and undertook the widespread asset unbundling (WAU) exercise a decade ago to bail out the then debt-ridden Malaysia Airlines (MAS) on the brink of bankruptcy is back on board. And on Tuesday, MAS tied up with its once arch rival AirAsiafounders Tan Sri Tony Fernandes and Datuk Kamarudin Meranun. This marks yet another fresh start for MAS which has seen more than its fair share of restructuring, turnaround and transformation plans in the past decade.

The idea for the collaboration is to get MAS to do what it’s best at being a focused full premium service carrier. The newly-set up executive committee led by new MASchairman Tan Sri Md Nor Yusof met for the first time on Thursday. It plans to scrutinise every single document, contract, strategy, profit and cost centre to weed out the weak areas and bolster the airline’s financial status.

StarBizWeek’s B.K. SIDHU met up with MAS’ newly-appointed executive director Mohammed Rashdan Yusof (pic), who says the team is off to a good start. Below are excerpts of the interview:

SBW: What is the biggest problem facing MAS?

Rashdan: If you look at its operating statistics, the airline’s cost is one of the best versus other full service carriers. Its cost per ASK is competitive but the RASK (revenue per available seat km) is suffering. It (lacks) the ability to charge on a global basis, and this in turn is connected to our products. What we need is quality. We need a product which is highly competitive, the likes of the Middle Eastern airlines, and not Singapore Airlines alone. They are formidable competitors and we need to be at least at par or better.

Our strength clearly lies in our service the golden girls, the golden touch, the Malaysian touch, Malaysian hospitality. Hopefully people will pay what it’s worth and we can raise yields and RASK. We want to bring back the golden days that is how we made money and that is how we want to continue to make money. It is a simple strategy. We need to get back to that.

Do you agree that share swap does not address the fundamental need to manage revenue?

RASK is about revenue quality. In the past, the airline did a lot of global sales. We had revenue but now we want high quality revenue such as high yields and high RASK. People will only pay high yields and RASK if the product and service is good. So we will continue to maintain our competitive edge in services, both cabin and ground crew and also our inflight products. The good thing now is that we will no longer be distracted or detracted.

The A380 aircraft is coming in May. That will be a class of its own. Tony and Kamarudin have a fantastic relationship with Airbus and we can do a lot of things with them on our side. They are a clear asset … the way they negotiate for engines, spare parts and even planes and their cost savings culture. We could use all of that expertise at MAS.

Do you have the buy-in from the employees?

We met the union leaders and to my sweet surprise they are fully behind us. They understand that if we succeed, so will they. The rest is about execution and the new team will not let them down.

Where will immediate savings come from?

At our very first exco meeting, we identified savings in procurement. I can’t tell you where as we have not told our suppliers yet. They are capital expenditures and are large.

We have looked at the detailed study done by Bain & Co and the figure is up to RM1.2bil cost savings jointly.

The immediate areas will be training, (the whole gamut of) procurement from aircraft, spares, engines to simulators. As for funding, we can look at new ways of financing our aircraft purchase. In training, both of us have simulators and facilities. We will look at how we can share and have best practices.

What is the cash situation at MAS?

It is manageable and we have in excess of RM1.6bil. Obviously we have very large deliveries in the pipeline in terms of aircraft and these are for replacement of the aging B747 aircraft which have a high fuel burn. But with the new B737 and the A380 coming in, we immediately move to a higher productivity platform. If we use these new aircraft for our thick trunk routes, and promise improvement of product, which we assure you will be second to none in the region, surely people will pay more for it.

(That will lead to) fuel ASK improvement, and yield and RASK improvements. If we are able to demonstrate that and generate positive cashflow, the financing will surely come.

There has been much criticism over WAU, which you were also part of. Your comment.

WAU was successful in that it saved the airline from the brink of bankruptcy in 2001/2002. It gave the then MD Tan Sri Md Nor Yusof a platform to put into place operational restructuring, which he did. If you look back at the share price chart right up to his last day, it peaked during his tenure and shareholder revenues increased. So it is up to MAS to continue the good work he has done. Md Nor did financial restructuring and the managers (his successor) should have followed through.

Now his return as chairman is more meaningful as he understands the industry well.

In your opinion, what is the biggest challenge that could derail these big plans?

The biggest risk is if we take our eyes off the ball on how difficult this is to execute. It is not an easy ride.

The global economic outlook points to a double dip. Will this throw a spanner in the works on your plans?

Economic cycles come and go. But when the cycle is going up, you better be sure you are there to milk it. That comes in well with our aircraft deliveries. The future is for our taking. We just have to make sure we have the capacity to deploy and take advantage of it. Of course, we will face fierce competition from the usual suspects Garuda, China carriers that have identified Asia as their playground, the Middle Eastern carriers and Qantas, Jetstar … Why on earth should we retract when Asia is the playground?

To compete with SIA or Emirates, you need connectivity, frequency and comfort. How do you stack up?

We are seriously looking at launching the premium segment for short-haul carrier and that will serve us a strong feeder network. We already have the resources from Firefly jet services and that resources can be directed for full services proposition. It takes only months to realise this.

Three years from now, will we have to hear the story again of why MAS failed?

Three years from now, the only airline you will want to fly is MAS.

Wastes and more wastes are the ways Malaysian Leaders are producing all the time!Where is the Real Malaysian Culture that Malaysia can be proud of and become a good Role Model to the Global Citizens?Islam is Great,becoming a Muslim is also Great BUT Malaysian Malays who are Muslims just cannot show that character like “BERSIH,CEKAP & AMANAH” all more to “Greed,Evil Hearts&Minds…and many more Negative Personalities”-Why?

Salam to all Malaysians!

Today (25thJuly,2011) Ramli just read the Sinar Harian newspaper especially the Front Page or Headline news where the SPR study have shown that using the Biometric System can enable to deter voting twice rather than the use of the permanent ink system for the elections!

Why need all these extra precautions when we should be performing or doing our work or action with an attitude of Right The First Time meaning we do things the right way or natural way no need many checkings,precautions or “i dont trust you” situations!

When we have an environment of mistrust,no confidence or “i dont believe you” type then everything we do need roadblocks,checkings and more checkings.Like what SPR are doing they want to ensure the voting are done with great honesty,no cheating or foul plays.When you have people who dont trust each other then everything SPR does are not right and need scrutiny to the extent of assessing the election process to the “nitty gritty” stuff so that no wrong doings or election “cheatings” are happening!Because Malaysians behave such Negative ways it is normal that all these appraisal costs are incurred and that means more loss of money due to all the checking processes involved where equipment,system,people,training&education,other resources need to be provided and that involved lots of RM and SPR have to get such money to pay for all that expenses.IF ONLY MALAYSIANS ARE HONEST PEOPLE then NO Need all these extra costs just doing what is natural ie.go to the voting station,show your IC and Vote Your Candidate!Thats simple,right?However like in Malaysia what can be so simple is made to become so complicated and wastes of public funds..really…

Many examples like:

• roads are always being repaired for all kinds of reasons when those in charge must ensure they think and plan well ahead and not bring chaos to traffic with all the jams and time delays
• public toilets are always broken,dirty and unhealthy to visit due to no civic conciousness and also poor maintenance management by the Local Authorities.The Public also have this vandalism mentality for many “donkey” years
• Public Telephones are better not build at all since almost 9/10 are unusable or badly maintained.YOU cannot even dial a “999” emergency call!
• Drivers are more reprimanded by Police for holding their mobilephone while driving rather than those driving recklessly like lorries and buses on the roads which danger more people!
• Food & Drink are sold at “crazy” prices when they can be sold at economic or reasonable prices!These are at pasar malam and food courts!Imagine a cup of soyabean or sirap drink now costs RM1.20 – rm1.50 per cup with lots of ice and less jus…Ramli think the actual cost of that drink is only less than 20 sen!
• As far as Top Leaders and Senior Govt Servants they waste and waste a lot of public funds on their more than needed travels both domestic and overseas with a ROI under performance level.They travel not because they must but because they want…maybe..God Knows!
• Lots of wastes are created when we implement projects with Great Bang but with Poor Results or No Results at all….
• Our Malaysian Culture is not a Great Cuture yet to the eyes of the world but seem to be deteriorating with more crimes,indiscipline,corruptions,greed,poor performance,gangsterism,drugs,prostitution,gamblings etc etc..
• Malaysian Politics is more of hatred,back biting,nonsense mgmt styles,wastes and no passion to work together for a Greater Malaysia.It is more of “when I can be in Power” type….Power means a chance to make money not a chance to serve the Rakyat well and with missions accomplished.
• The quantity of GOOD LEADERS,HONEST,SINCERE is getting lesser everyday and thats BAD FOR MALAYSIA’S FUTURE..what to do,then?

These are some little examples of wastes we created in Malaysia and if we ignore all these small wastes soon they become bigger and later become so big that can even destroy Malaysia’s economy,peace,harmony,future and hope!

Malaysia yes must transform not so much in the govt as like GTP or economy just like ETP but PEOPLE MINDS AND ACTIONS where a People Transformation Program is much needed to move them from a 3rd Class Mentality to 1st Class levels…Inshallah..

call Ramli for more infos or enquiries..tel:019-2537165 or ramlipromoter@yahoo.com

 

 

Face the Facts and Eliminate the Myths – Malaysian Leadership and Top Management MUST Eliminate Wastes at ALL Levels and STOP all the NONSENSE style of Leading&Managing esp of NOT WALKING THE TALK JUST CAKAP2,BORAK2 AND FINALLY OUTCOME OF NO VALUE TO THE RAKYAT!What’s the point of spending a lot to save so little and make so little profits?

Do YOU know by factual accounts the amount of Ringgit we waste every year,month,days and hour?

All the errors we make as Leaders of the Country and States plus as Top Management of Companies big or small is a CRIME TO THE RAKYAT AND WASTES OF PUBLIC FUNDS.

When we make errors we make many bad outcomes and errors mean wastes of time,people efforts,resources of all kinds like materials,money,opportunities and so many actually to list here..we need a Lab style of meeting to think,study,analyse,recommend and act to this Project for Wastes Elimination Transformation Programme or  WETP just like GTP and ETP!Remember GTP and ETP can also become wastes to Malaysia if not thought of rightly,sincerely and act accordingly to get the Big Fast Results and the Final Outcome of 2020!

So wastes is a good study for all Leaders and Top Management and when we study rightly and with serious passion,commitment and willing to act rightly we can SAVE LOTS OF PUBLIC FUNDS OR CAPITAL THAT WE HAVE,BORROWED OR SEEK FROM MANY SOURCES.In times of financial crisis we know its hard to  invite Foreign Direct Investments to the country and also companies having tough times to sell their product or services BUT we always hear the government and companies are “spending like mad” for activities or projects better left untouched or just eliminate due to wastes of money,time and people’s efforts.

What then are the GREAT WASTES OF THE GOVT AND COs’?

This is a lengthy subject for discussion but Ramli will just list a few projects or activities that have caused lots of wastes (money loss) and time and even tarnish Malaysia’s image as a Great Country and having many positive personalities that help build Malaysia and eliminate wasteful projects!

Before that its important to understand the kind or category of wastes that we created and this is best to refer to the industry methodology of studying wastes by what Gurus like Juran and Crosby have highlighted to Top Management and they are the COPQ ie Cost of Poor Quality (include Leadership and Mgmt poor decisions)

1.Failure Costs both Internal and External where due to our bad decisions we make errors and wastes are created internally and also externally.This are “gone case” where we really have created wastes and lots of money is lost!External failure costs is worst because we even tarnished our country’s name and co’s name.This also caused market claims from customers and anyone effected by our mistakes.

2.Appraisal costs are wastes that we created because we dont believe in our System so we create special departments or people to always do checking or inspection so that our projects or orders are checked and maintained for results.All these checking or safe guarding are wastes since we now need to spend lots of money to perform all these checking or appraisals.

3.Preventive costs are all those efforts we do to try to make our projects or decisions Right the First Time and these maybe the least costs incurred by the Govt or Cos concerned.Here we try to train our people to know what to do rightly and correctly with minimum errors or failures.By doing many of this kind of preventive actions we hope to get the Best Outcomes and like our many projects towards 2020,we hope we achieve all of them or some of them.It will be a nightmare if we dont achieve any of them!

Ramli in his many years in the corporate sector like with Matsushita and Affin Bank have realised the weakness in Mgmt to create this great study and passion on COPQ.So,when there is no serious leadership,thoughts and actions to realize the importance of COPQ,we continually make errors all the time and Top Mgmt errors can costs the company a “bomb” where millions of RM are lost and no way of recovering them.

At the Global fronts,there are also companies and even govts who have made grave errors and lost Billlions of USD of Public Funds and Shareholders money and turn their companies Bankrupts and even countries!

OK,the list of Govt Leadership and Top Mgmt at Cos’ errors and wastes of the highest degree are like:

• People still live in hardships and the poverty levels is still BAD for the majority of the population while maybe 10-20% of the population controls 80-90% of the country’s wealth!
• Leaders just talk and make promises BUT nothing is actually delivered in full or ontime as promised in the election period!
• Wastes are created everywhere all the time like too many official visits like 4 times a week both domestic and overseas  with no real reason and results.Just jalan jalan and suka suka.Better stay in the office by talking and listening to staff ideas and feedbacks for improvements.We need quality time for quality results and eliminate all the COPQ.
• What is Budgeted and Executed are questionable in terms of ROI and wastes generated and costs saved.This need careful and more study!
• Top Mgmt demand “exorbitant salaries” nowadays in Malaysia BUT with their short contract tenure of 2-3 years and possible extension,they tend to produce “as what they can” and not go for long term based and quantum or gigantic business results and seem like Touch N Go styles of management where there is No Good Corp Culture being developed,talent management being look after and many more long term based projects.This is just creatimg lost opportunities to become Global Champions or Regional Champion companies due to this TnG style of management practise and very soon the same CEO is found managing another GLC or PLCs again starting the same nonsense mgmt styles…
• The events of mass destructions if there are street riots or demonstrations can be VERY HARMFUL AND LOTS OF WASTES can be created if the “foolish people” start damaging public properties like govt offices,hospitals,roads,trains,buses and police vehicles etc….this are the Rakyat assets and by damaging these public properties we may prove a point in our demos but it only hurt more when we lose lots of money and need to rebuild those destroyed or left without one like schools,offices or hospitals and we suffer the bad times….
• PEACE,UNDERSTANDING,COOPERATION are all very important to not allow our foolishness,nonsense or bad personalities to happen and by upholding these good values we help make Malaysia BETTER,HAPPIER,PROSPER,ELIMINATE GREAT WASTES,BUILD GREAT TALENTS AND MANY MORE…

In summary for this brief article,Ramli hoped we think seriously of eliminating all these wasteful ways or actions that both Govt Leaders,Top Mgmt of Companies and people like you and me have done or committed everyday or sometimes.

We need to follow the ways or leadership shown by Prophet Muhammad pbuh and his Pious Caliphs where the Prophet pbuh have always shown the rightful ways of living by not making wastes and try our very best to save everything that Allah SWT have bestowed and grant to humans to satisfy their living needs and pleasures.The examples of the ways of the Prophet Muhammad pbuh is so great and honourable that really teach us the importance of not creating wastes at all and teach others the same since the new generations must also possess these noble values or way of living rightly and properly.

The world’s food supply and natural resources are getting less and less and if we do not save them or utilise correctly with good sustainable mgmt styles rather than all the nonsense styles of mgmt then our future generations can hope for a better,greater and happier future ahead.

Pursue or passion for KNOWLEDGE is not waste but KNOWLEDGE IF NOT MADE TO BE USE AND GET RESULTS IS WASTE!

Contact Ramli for more details or your feedbacks at hp:+6019-2537165 or email at: ramlipromoter@yahoo.com

Some facts on COPQ made available at Wikipedia:

 

 

Cost of poor quality

From Wikipedia, the free encyclopedia

Cost of poor quality (COPQ) or poor quality costs (PQC), are defined as costs that would disappear if systems, processes, and products were perfect. in his 1987 book Poor Quality Costs.^[1] COPQ is a refinement of the concept of quality costs. In the 1960s, IBM undertook an effort to study its own quality costs and tailored the concept for its own use.^[2]. While Feigenbaum’s term “quality costs” is technically accurate,

COPQ was popularized by IBM quality expert H. James Harrington it’s easy for the uninitiated to jump to the conclusion that better quality products cost more to produce. Harrington adopted the name “poor quality costs” to emphasize the belief that investment in detection and prevention of product failures is more than offset by the savings in reductions in product failures.

COPQ decomposes COPQ into the following elements:

Cost	Description
Direct poor-quality costs Controllable poor-quality cost Prevention cost Appraisal cost Resultant poor-quality cost Internal error cost External error cost Equipment poor-quality cost	Direct COPQ can be directly derived from entries in the company ledger.[3] Controllable COPQ is directly controllable costs to ensure that only acceptable products and services reach the customer.[4] Resultant COPQ are costs incurred because unacceptable products and services were delivered to the customer, resulting from earlier decisions about how much to invest in controllable COPQ.[5] Equipment COPQ are costs to invest in equipment to measure, accept, or control a product or service[6]. It is treated separately from controllable costs to accommodate the effects of depreciation.
Indirect poor-quality costs Customer-incurred cost Customer-dissatisfaction cost Loss-of-reputation cost	Indirect COPQ is difficult to measure because it is a delayed result of time, effort, and financial costs incurred by the customer. These customer costs add up to lost sales and therefore do not appear in the company’s ledger.[7]

 

Examples

Cost element			Examples
Direct poor-quality costs	Controllable poor-quality cost	Prevention cost	Quality planning (for test, inspection, audits, process control) Education and training Performing capability analyses Conducting design reviews
		Appraisal cost	Test and inspection Supplier acceptance sampling Auditing processes
	Resultant poor-quality cost	Internal error cost	In-process scrap and rework Troubleshooting and repairing Design changes Additional inventory required to support poor process yields and rejected lots Reinspection and retest of reworked items Downgrading
		External error cost	Sales returns and allowances Service level agreement penalties Complaint handling Field service labor and parts costs incurred due to warranty obligations
	Equipment poor-quality cost		Micrometers, voltmeters, automated test equipment (but not equipment used to make the product)
Indirect poor-quality costs	Customer-incurred cost		Loss of productivity due to product or service downtime Travel costs and time spent to return defective product Repair costs after warranty period Backup product or service to cover failure periods
	Customer-dissatisfaction cost		Dissatisfaction shared by word of mouth
	Loss-of-reputation cost		Customer perception of firm

White collar COPQ

Harrington noted that expanding cost analyses to management and clerical workers could also make a significant dent in waste.^[8] He defined the following costs by functional area:

Functional area	Controllable COPQ	Resultant COPQ
Controller COPQ	Timecard reviews Capital equipment reviews Invoicing reviews Billing errors Incorrect accounting entries Payroll errors
Software COPQ	Design reviews Code reviews Crashes Deadlocks Incorrect outputs
Plant administration COPQ	Security Facility inspection and testing Machine maintenance training Disclosure of trade secrets Facilities redesign Overstaffing/understaffing Equipment downtime/idle time
Purchasing COPQ	Vendor reviews Periodic vendor surveys Follow-up on delivery dates Strike built-in costs Line-down cost Excessive inventory due to suppliers Premium freight cost
Marketing COPQ	Sales material review Marketing forecast Customer surveys Sales training Overstock Loss of market share Incorrect order entry
Personnel COPQ	Prescreening applications Appraisal reviews Exit interviews Attendance tracking Absenteeism Turnover Grievances
Industrial engineering COPQ	Packaging evaluations Layout reviews OSHA reports Inspection of contract work OSHA fines Shipping damage Redoing layout Paying contractors for poor work

Cost of poor quality by inception point

The damages of poor quality augment as the inception point is farther down the supply chain:
TCFP [Total Cost of Faulty Part] =
Direct Cost (manufacturing cost)
➔ failure at supplier’s site (bad)
+ Labor Cost (assembly and testing)
+ Overhead Cost (Inventory, handling, shipping costs)
+ Scrapping Cost (of part and attached parts assemblies: Sometimes assemblies cannot be disassembled and have to be scrapped altogether)
+ Rework (applying a new part instead)
➔ failure at manufacturer’s site (worse)
+ Repair / Recall Costs (these are costs associated with repairing or replacing a new part / assembly under warranty)
+ Product Liability Costs (These are costs resulting from damages caused by the faulty part to 3rd parties)
➔ failure at customers’ site (worst)

 

 

 

Caution:To achieve high income status by 2020,Malaysia must grow by 6% per year to reach GNI per capita of RM48,000 or USD15,000!What are the Real Performance NOW?See below…

Real growth rate of 6% per annum over next 10 years beginning 2010 will assure Malaysia of achieving HIGH INCOME NATION where projected Gross National Income (GNI) per capita (2020) will be RM48,000 or USD 15,000.

What are the real datas (so far): See below and analyse how can WE improve,take actions seriously and achieve the TARGET!

Here are some facts and infos for our analysis:

Malaysia @ a Glance
		2008	2009	2010
Area (km2)		330,803
Population (million)
	Total	27.5	27.9	28.3
	Male	14.0	14.2	14.4
	Female	13.5	13.7	13.9
Average Annual Population Growth Rate (%)		1.3	1.3	1.3
Birth and Death ( per 1,000 population )
	Crude Birth Rate	18.4	17.9	18.8
	Crude Death Rate	4.7	4.8	4.9
Total Fertility Rate		2.3	2.3	2.4
Life Expectancy (years)
	Male	71.6	71.7	71.7
	Female	76.4	76.5	76.6
Gross Domestic Product (GDP)
	GDP at current prices (RM million)	742,470	679,938	765,965
	GDP at constant prices (RM million)	530,683	522,001	559,554
	GDP Growth (%)	4.80	(1.60)	7.20
Employment
	Labour Force (‘000)	11,028.1	11,315.3	11,517.2
	Employed (‘000)	10,659.6	10,897.3	11,129.4
	Unemployment (‘000)	368.5	418.0	387.9
	Labour Force Participation Rates, LFPR (%)	62.6	62.9	62.7
	Unemployment Rate (%)	3.3	3.7	3.4
Indices
	Producer Price Index (2005=100)	119.9	111.1	117.3
	Consumer Price Index (2010=100)	97.7	98.3	100.0
	Index of Industrial Production	108.1	99.9	107.3

 

GDP – real growth rate: 7.2% (2010 est.)
-1.7% (2009 est.)
4.7% (2008 est.)

Year	GDP – real growth rate	Rank	Percent Change	Date of Information
2003	4.20 %	59		2002 est.
2004	5.20 %	53	23.81 %	2003 est.
2005	7.10 %	34	36.54 %	2004 est.
2006	5.20 %	90	-26.76 %	2005 est.
2007	5.90 %	74	13.46 %	2006 est.
2008	6.30 %	72	6.78 %	2007 est.
2009	4.60 %	94	-26.98 %	2008 est.
2010	-1.70 %	145	-136.96 %	2009 est.
2011	7.20 %	23	-523.53 %	2010 est.

Definition: This entry gives GDP growth on an annual basis adjusted for inflation and expressed as a percent.

Source: CIA World Factbook – Unless otherwise noted, information in this page is accurate as of March 11, 2010

 

 

GDP growth projected for Malaysia in 2011

World Bank expects 5.6 per cent increase in two years

BERNAMA

Thursday, November 19th, 2009 07:23:00

THE World Bank has projected a 5.6 per cent gross domestic product (GDP) growth for Malaysia in 2011 and 5.9 per cent growth in 2012.

Its projections were based on a sustained economic recovery in the US and other countries as well as the government’s structural reform agenda.

Its chief economist for East Asia and Pacific Region, Vikram Nehru, said the country would also benefit from the greater optimism by exporters as restocking inventory activities was at faster pace.

“Exports will likely gain momentum on the back of strong demand from emerging East Asian economies, particularly China,” he told reporters at the launch of a new bi-annual report on “Malaysia: the Malaysia Economic Monitor” by the bank yesterday.

Malaysia Economic Monitor November 2009, a bi-annual review of the Malaysian economy by the bank has included Malaysia’s policy recommendations to address the medium-term economic challenges.

The World Bank’s report is part of a wider effort to promote sharing of knowledge among internal and external stakeholders-a requisite for the innovation and knowledge driven economy and a key pillar of the World Bank’s partnership with Malaysia government, the bank said in a statement.

For Malaysia to reach its ambition of becoming a developed nation by 2020, the World Bank proposed a four pillar strategy, efforts to specialise the economy further, improve the skills of its workforce, make growth more inclusive and strengthen public finances.

“Strengthening public finances will help generate the resources for the high-income model, address concerns about the fiscal deficit and reduce the crowding-out of private initiative,” it said.

The Malaysia Economic Monitor is available at www.worldbank.org/my.

 

 

Ramli also went to see what’s in store at the GLC Open Day held at KLCC on 26thJune,2011.Are the GLCs Performance Report Card for 2004~2010 that good or great?Try benchmarked with the other Larger Malaysian Cos performance like Genting Group,YTL Group,AK List of Cos,IOI Group,Public Bank Group,SMB Group etc….

Ramli and wife have attended many of the GTP and ETP Open Days or Roadshows and as always there are lots of FUNFAIR (GOOD FEELING MOMENTS),INFOS LIKE BROCHURES,HANDOUTS,DOORGIFTS,WONDERFUL POSTERS AND SIGNBOARDS,HELPERS OF ALL KINDS,SMILES AND WHAT HAVE YOU THAT MAKE AN EVENT HAPPY,ENJOYABLE AND GREAT PLACE TO HANG AROUND.

All these are OK lah,BUT the main agenda is ARE THE GLCS REALLY PERFORMING TO GLOBAL LEVELS OR WHAT PEMANDU OR KHAZANAH NASIONAL ASPIRE AS GLOBAL,REGIONAL OR NATIONAL CHAMPIONS OR WHAT RAMLI TEACH WORLD CLASS LEVELS!

The performances of GLCs are critical to ensure the GTP and ETP targets are met or better still exceeded to a greater levels of performance.To become Global Champions like Microsoft,Toyota,Google,Accor Mittal,GE,Walmart,Yahoo,Lenovo and many other FORTUNE 500  companies we need GREAT RESULTS NOT MANY FUNFAIRS,LOTS OF TALK AND PROMISES NOT DELIVERED AND WORST STILL  BECOMING LEADERS WHO ACT AS GREAT PERFORMERS WHEN THE ACTUAL OUTCOME IS MAYBE A GRADE C OR C- PERFORMANCE.

Ramli (together with Maimunah and 2nd son Zaim Ikhwan)was able to snap some photos at the Open Day although Ramli was there at KLCC for about 3 hours.In fact TV3 also invited to interview Ramli but strong chance the short interview by the charming TV Reporter may not be made on air yesterday’s news or at any special screening about the GLC Open Day!Its ok,maybe soon Ramli will always be on air and you (tv audiences) will get fed up of seeing Ramli’s face and hear Ramli’s voice…hahaha

OK,what Ramli see of great significance at the GLC Open Day is the 3Es that Ramli teach to companies and govt agencies that are:

• excellence
• excitement
• enthusiasm

Malaysia Airlines booth that Ramli visited seem to be so lacking of these 3Es! Why?

Where the gusto,mesra,hooray and all the MH spirit to PROMOTE,SELL AND MAKE MAS A GREAT GLOBAL CHAMPION?

WHO TO ASK? IDRIS JALA IS NO MORE THERE AND NOW BOSS AT PEMANDU SO MAS IS NO MORE HIS ‘BABY” THEN BETTER ASK TENGKU DATO AZMIL ZAHRUDDIN (CURRENT CEO OF MAS)

Like Ramli have written earlier in his blog posting MAS market capitalization is DOWN and LOWER than Air Asia!Why?MAS have greater value assets,planes,people,skills etc….BUT maybe LEADERSHIP IS A MAJOR FACTOR IF YOU BENCHMARK WITH now Tan Sri Datuk Seri Dr Tony Fernandez-the Head Honcho,Mastermind and Group CEO of Air Asia!Maybe if Air Asia market capitalization and business is greater than MAS,our friend Tony Fernandez may offer to buy or friendly take over of MAS like what he did when he bought the former owners of Air Asia (cant remember that old co’s name..sorry)Then MAS become history and all the Malaysian Pride of having a national airline goes crumbling,trumbling and gone!See what Singapore Airlines have become and what Malaysia Airlines is NOW although the early start up days was the same with MSA (the name Malaysia Singapore Airlines before they decided to break up to form SIA and MAS)

Khazanah Nasional being the Big Brother of GLCs MUST ACT FAST to make MAS so much better,greater than Air Asia.Just a RM1 increase in MAS share price can easily overtake Air Asia market capitalisation value NOW!So,MAS TOP MGMT must have a WORK PLAN,MISSION POSSIBLE AND THE 3Es’ of Ramli’s Business Philosophy to target an increase of a minimum RM2 to their share price by 31stDec,2011.can MAS do it,YES MAS CAN! You can ask Datuk Seri Idris Jala whether MAS can do it or not because he have done it before!

Try flying Malaysia Airlines and YOU can really feel the MH,comfort and great feeling BUT you pay extra (its ok,value for money) rather than Air Asia (its ok also but just a flying experience from point to point-thats all)

Ramli have no bad feelings for Air Asia or other Malaysian Companies in general BUT what is KEY in this discussion is MAS must be saved and make greater not by mere poor leadership,tidak apa attitude or worst still lack Ramli’s 3Es of Management Excellence.Inshallah all good intentions will be rewarded by Allah SWT.

contact Ramli anytime at +6019-2537165 or emailed at: ramlipromoter@yahoo.com

see the photos taken by Ramli at GLC Open Day on 26thJune,2011:

What KL will be like in 2020 or 2050?and also ….what KV (Klang Valley) Region will be like?

Now the stats show at KV we have almost 5 Million population and the most populated area in KV is Subang Jaya..with almost 1.5 Milion inhabitants.

The ETP have also focus on Greater KL development with so many ideas to make GKL a great place to stay maybe with sustainable development approaches and policy plus all the improvement in urban transportation system to make the public transport a great success where the million people and increasing yearly can commute to work easily,with comfort,better quality of life and other good factors.

Singapore have gone very well ahead in her development of making Singapore City an Intelligent City status with all the World Class infrastructures and also a Quality of Life among the Best in the World!

Many citizens of the world and the high net worth individuals and families have now decided to make Singapore their home or second home!They find Singapore have what they wanted and satisfy their needs for work,family and leisure even for old age living.Singapore have always put their acts right and now reaping the rewards of wise planning,execution,results and continual improvement.Singapore quality of life and per capita per head is among the highest in the world and her citizens are enjoying these great achievements.

KV having a population of more than 5 million people,she need to “buck up” and produce great results from world class infrastructure and public servuces so that people can live in peace,harmony and prosperity.

Let see video of the World’s Best Cities (ref:YouTube)