2013-Ramli’s business on Training & Consultancy under his company (RAHTC) wants to help Top Mgmt to identify their types of ERRORS made by Mgmt and Staff and what’s the Cost involved in these errors (mistakes,do not do right first time or just careless work etc..)Hopefully after identification of all these errors,projects can be executed to eliminate or reduce these errors and help SAVE money for the Company!If interested call Ramli +60192537165/+60355450975 or email:ramlipromoter@yahoo.com

—Good Problem Solvers-what type are YOU?

—Type 1: The self negating,despairing type

—Type 2: The someone else’s fault type

—Type 3: The “ostrich” type

—Type 4: The Problem Solving type

—What is a Strong Workplace?

—Tackling more challenging problems!

—A strong workplace is one that recoqnizes problems and can take steps to solve them.

What is a Problem?

—Narrowing the gap between the ideal and the real!

—A problem is a matter that must be resolved

—A Project is a Problem scheduled for solution (Dr.Juran)

—The QC Problem Solving Approach

—The QC problem solving approach is a method of solving problems rationally,scientifically,efficiency and effectively using

—1.The QC Viewpoint

—2.QC 7 Step Formula

—3.QC Tools

—The 10 Commandments for becoming a Competent Problem Solver

—1.It is a lie to say “we have no problems.Problems are everywhere.Actively search them out.

—2.Use accurate data,not guesswork.Observe the workplace carefully and grasp the facts accurately using data

—3.You cannot win empty handed.Study the QC Tools well and apply them thoroughly and effectively

—4.Skill is important.Improve your techincal ability by studying specialist skills,techniques amd tricks

—5.It is no good trying to do everything at once.Advance steadily by faithfully following the QC Seven Step Formula

—6.Do not be beguiled by apparently attracting solutions.Analyze the possible causes rigorously and only act after identifying the true causes

—7.Computers are useful but not creative.Exercise your ingenuity and originality

—8.Without a rational approach,things will come to a dead end.Move ahead using the QC viewpoint

—9.It is no good standing back and telling your subordinates to get on with it.Tackle difficulties yourself

—10.Never give up.Be determined and fight to the last.

—The QC Viewpoint-vital for QC Type Problem Solving

—1.The QC Mindset-Total,Statistical,Quality,Control,Improvement factors

—2.Quality First-above all produce good quality

—3.Consumer Orientation-make the products the customer really wants

—4.The Next Process is Your Customer-never send defectives or mistakes on to the next process

—5.The PDCA Wheel –Rotate the PDCA wheel deligently

—6.Priority Consciousness- Pounce on priority problems and attack them mercilessly

—7.Management by Fact-speak with facts and data

—8.Process Control – control working methods not results

—9.Dispersion Control-pay attention to dispersion and identify its causes

—10.Recurrence Prevention-institute radical countermeasures to ensure that the same mistake is not repeated

—11.Standardization-Formulate,observe and utilize standards

and many lessons to learn on this Art & Science of Elimination of Wastes (Money) due to Mgmt and Staff Errors!

—

When your company just cannot increase sales then its best to start eliminate wastages (errors) in your many processes even at the MD’s or CEO’s office..

To make good sales nowadays is so difficult when the world’s economy and corporate performance look bad and poor recovery.There is so much negative indications as to positive growth around the world.If companies dont act quickly and wisely they soon will faced poor performance and have negative growths and worst lose money and may even be wiped out of the corporate map!

What to do now?

usually its best to start a cost savings project by eliminating wastages or errors.The more errors we make the more we lose and not good for our business performance.Dr.Philip Crosby and Dr.JM Juran,both Gurus of Quality once stated that the Cost of Poor Quality(COPQ)can be like 20% of our Sales Volume.The bigger your company the more COPQ in amount of USD or Ringgit will be felt.How to reduce COPQ?

Only by project by project approaches will be best applied to help eliminate wastes and improve business performance.People are encouraged to work my teams approach and by identifying cost savings projects can a company hope for reduction of COPQ and improve performance in areas of Q,C,D,S,M,E and others.

Like in the Malaysian Civil Service with a working population of 1.4 million strong and if they create teams like KIK or QCC then 1.4 million people can form almost 140,000 teams (10 members per team).With 140,000 teams or KIK registered,WOW the number of projects can easily saved millions or billions of Ringgit per year.Its all about commitment,passion for excellence and focus on the mission to make Malaysian Civil Service the best in the world!

How to do it?

Contact Ramli Abu Hassan Training & Consultancy now for advice and training & consulting support.

Call Ramli at mobile:+6-019-2537165 or email: ramlipromoter@yahoo.com

Malaysia need badly(and fast)a Waste Elimination Plan (WEP) to STOP all wastes especially all the money wasted for errors made at Govt,Private Sectors and Rakyat and some “stupid errors” that are sheer wastes of public funds that can be put to better use!It’s not Cost Cutting but Cost Savings thru DIRFT!

Ramli have actually written on this waste elimination subject in his earlier postings in this blog and still feel this subject need to be seriously dealt with as Malaysia is really experiencing lots of wastes coming from bad decisions at Govt,Corporate and Rakyat levels.What are they?

At the Govt levels,the Top Leaders are to be blamed since their decisions have effected many people and many decisions have also become “bad” and did not produce the results as expected.The decisions to invest or appoint Top Mgmt for Govt Agencies have at times become bad and these corrupt leaders have effected billions of RM to be lost and can never be recovered again!There are also decisions made where our investments turn “sour” and no OUTCOME are realized just wasted efforts,time,resources and opportunities better spent elsewhere!

The study of eliminating waste is serious business,why?When we study all these Cost of Poor Quality (COPQ) we realized the importance to think,plan and act well plus our monitoring system.When we have done our PDCA well we can at least reduce or even eliminate the chances of errors happening!We make many errors everyday and some errors we do not know that we have made it,why?

Errors are a result of many reasons and the most important of all is our mistakes due to reasons like did not understand the subject or situation well or errors made due to poor judgement and no detailed planning.In quality we called it making quality at the design stage where we think quality right from the start of our product initial stage not when the product is almost completed and need final inspection.Like in the manufacturing of cars like Proton or Perodua,they need to ensure quality is important at the early stages and not ensuring quality at the final inspection stages!Thats dangerous thinking actually.

When we want to produce a ZD Car we must ensure all throughout the supply chain knows what is Zero Defect!The many vendors of Proton or Perodua MUST guarantee a ZD status of their products before supply to their Main Customer!So that means quality input will result in quality output!

Many people think quality is the Quality Manager’s job and others have only secondary responsibility!This is wrong and everyone is responsible for quality of their products and services.

When we have almost 28 million Malaysians and if everyone of us think quality is important then the whole country can realistically become a Quality Nation and that also means quality output and minimal errors or defects.When we work or do it right first time (DIRFT) we will produce error free work or actions!Errors caused wastage and wastage in terms of time,lost opportunities,wasted resources like manpower used and raw materials used can be curtailed and put to better use.We need to work rightly  and producing what we have planned for and not making mistakes and piling up lots of wastages in the dust bins ready to throw as wastes or recycle for recovering what we can again.

Every hour Malaysia will lose millions of RM as a  result of poor decisions,poor conditions and errors made!Our Klang Valley transportation woes or problems also caused lost of thousands of hours of productivite time for all commuters when they should be quick to their destination but with all the “crazy” jams around KV,people get caught in the traffic and this situation seems to go on day after day,week after week,month after month and worst of all year after year without SERIOUS determination to STOP THE PROBLEM.

WASTE is so important to stop especially when a country or company find so difficult to make profits by sales or new product or service introduction.So,all the efforts to use the “head” to stop all wastes in our location is the best thing or action to take.When we do it right the first time we reduce or eliminate to call our people via telephone or memos or sms about our meeting dates or to attend a training programme scheduled in the month or quarterly scheduled.All these extra work of trying to make it right are WASTES!This must be curtailed or best STOP.

There are many ways to eliminate waste and among them are understanding the 7 sins of MUDA..Ramli will write on this subject later in this BLOG..so watch out for the next posting….

For enquiries or training contact Ramli at 019-2537165 or emailed at ramlipromoter@yahoo.com

What’s your company Total Sales Revenues?Do you know that you are losing almost 20~30% of that on Cost of Poor Quality (COPQ)?So,how can YOU save that COPQ and do it NOW?Call Ramli for assistance!

COPQ is the result of YOUR Co not doing things right the first time!Always there’s errors made in your processes,people and worst still Top Mgmt!

So,in order to save COPQ YOU must study what is COPQ and how’s best to stop  all these errors and increase your profits.People are your main focus and only with Quality People YOU can Build a Quality Company!

Call Ramli at mobile:+6019-2537165 or email: ramlipromoter@yahoo.com for a meeting and a proposal to train and execute some projects on this COPQ.

ZERO Accident -How to achieve?What Pro-Active & Preventive Actions to take?

The recent express bus accident along the Ipoh Highway with 10 deaths and many more injured really make us wonder (at least for Ramli) can we really make our Bus Journey Safe especially when our children travel all the time when they come back for the Holidays from their Universities or Schools away from Home!
LIke my eldest daughter,Nur Amirah she will travel from Kuala Trengganu to Shah Alam everytime there is a U Break for the holidays and the logical choice of travel will be by Express Bus like Trans Natoonal,Sani Express,Mutiara and many other bus express companies.
When I asked her to travel in the morning or daylight for her next trip she still likes to take the night bus bcoz its cooling,beat the traffic jams,can have a good sleep and she knows by Subuh she is already in Shah Alam.However I caution her to travel in the morning for this initial safety measures since night travelling is not yet fully guaranteed when you have bus drivers saying they fall asleep while driving and that coz the accidents like the tragic one in Ipoh recently.How can we tolerate such indiscipline and unprofessional approach towards the driving profession.Can you allow your airline pilots to say the same thing when they take off or wants to land their planes?If they are driving their ownselves then its their life at stake BUT when you have over 40 or even 300+ passengers like the aeroplane then PLEASE make sure all drivers or pilots abide to the strictest rule and discipline of making sure all passengers safety travel are at their best control.
So just to make sure these proactive and preventive mesasures to make TRAVEL SAFE,Ramli have list out some important points (for your consideration and ground and air travel cos safety measures)
Pro-Active & Preventive Measures to make travel safe with almost ZERO Accidents:
1.Drivers must be medically fit and pass the “driver’s safety checks” before allowed to drive their buses.
2.All buses must passed all safety check points based on the Safety Check List
3.Safety clearance must need multiple parties approval and cross checks eg.Driver,Administration Dept,Quality&Safety Assurance Unit Personnel
4.Safety clearance from Road Transport Dept about Today’s Weather and Road Conditions
5.Passengers being brief about what they can do if they witness any wrong doings or improper bus driving by drivers concerned.Can press the STOP BUS ALARM BUTTON if necessary along the journey
6.Install CCTV at all driver’s place to monitor driver alertness,quick response and safe driving at all times of the day
7.Stop Night Time Travel or allow Night Time Travel for only few passengers excluding children and senior citizens.
8.and many more….
Risk Management is good but without discipline and continual improvement in our processes we can “be attack” by sudden problems and can cause great loss to lives,assets and confidence of the people to our products and services.
The airline companies have done very well with their almost ZERO air accidents in as many hundred thousands of flights they do along the year/s and that is because of the strictest measures they impose on airline safety assurance to all airline cos in the world and they do not tolerate for any such infringements or “short cut” measures for safety and quality.
The bus companies like in Malaysia must do the same and only with the strong and determine leadership shown from the Transport MInistry for all matters related to travel safety can we as passengers or commuters be assured that travel is in good safe hands and we can rest n relax in our journey from one point to another all the time.Inshallah.
In Allah SWT we trust our fate BUT all man made errors must be stopped at once and we must achieve ZERO ERRORS in all our work all the time.
To know more about ZERO Defect and its importance,please read Philip Crosby books-He is the ZD Guru after all.
To contact:
Ramli Abu Hassan
hp:+6-019-2537165
email: ramlipromoter@yahoo.com