Training Proposal:
The 12 Ladders to
World Class Performance
Understanding What YOU can do to be a World Class Organisation
3 Day Workshop Programme
Facilitator:
Ramli Abu Hassan
Malaysia’s Representative for Prof.David Drennan-World Class Performance Study,Implementation and Audit.
Programme Introduction
Is YOUR organization World Class ?
Most managers strive for world class status,but few know how to achieve it.
The book titled “12 Ladders to World Class Performance” written by Professor David Drennan,Managing Director of Good People Management Ltd.based in UK and Regional Offices in South Africa and Austria,describes the practical ideas and techniques that have helped companies around the world to elevate themselves from the ordinary to be world class performers they are today.
Each of the 12 key benchmarks of World Class practice is presented as an ascending ladder,separated into five steps.Drennan and Pennington (co-author) will guide your organization on its journey from Level1,representing ordinary performance,to Level 5 –World Class.
Ramli Abu Hassan,the Founder and Principal Consultant of Diversified Promotion & Service Sdn.Bhd. a GloCal (global business with local presence) Malaysian Incorporated Company since 25thJune,1996.Ramli is also a Writer,Promoter,Speaker,Trainer and Practitioner of Total Quality & Productivity since 1976 until 1996 (almost 20 years) when he was working with a Major Multi-National Japanese company and an ex-Banker with a local Bank have now taken the initiative to promote and teach the subject of The 12 Ladders to World Class Performance to all Malaysian companies and organizations both in the private and government sectors.
This subject was initially introduced in Malaysia through Professor David Drennan,Founder and Managing Director of Good People Management International Ltd of UK in Dec,2005 organised and promoted by Diversified Promotion & Service Sdn.Bhd.(DPS) together with the support of Malaysia Productivity Corporation (MPC) and Asian Productivity Organisation (APO).Prof Drennan provided examples of the world’s leading corporations and how to adapt their routes to success to meet the needs of the participants’ own organizations.This journey to world class status is accessible to large and small companies alike.It is a question of learning a new mindset and adopting key practices that everybody in the company can do something about every day.
There is a great divide in this country for organisations to become world class,but it is not easy to find people to show just what it takes to get to that level of performance.According to Professor Drennan,he says getting to world class performance standards is not an event,it is a step by step journey,and has written his book specifically so you can see exactly where your company is today on 12 different world class factors.Here are the factors:
1. Aligning Management Objectives
2. Customer Focus
3. Organising the Workplace
4. Visible Measurement Systems
5. Managing For Quality
6. Eliminating Waste
7. Best Operating Practices and Continuous Improvement
8. Teamwork
9. Staff Empowerment and Involvement
10. Rewards and Recoqnition
11. Purposeful Communications
12. Continuous Learning
Under each of these factors,Professor Drennan has described five levels of performance,from ‘ordinary’ at Level 1,to ‘world class’ at Level 5.When they see the descriptions,most companies place themselves to start with at only Level 1 or 2.But they can also see just what they have to do to take themselves to the next level.That way,they can start Climbing the Ladders to World Class Performance.
Note:However in this 12 Ladders to World Class Performance,the other factors like finance,organizational structure,business strategies,corporate social responsibilities issues are not included.Most of the 12 Ladders to World Class Performance are operational issues that we can take action to improve immediately in our processes.
Programme Objectives
This highly participative programme will enable participants at the end of the programme to:
1. Identify the importance of measurement in building world class performance
2. Identify the different measures on which organisations may be identified as world class
3. Focus on the measures and targets important to their organisations
4. Use a scorecard approach to build a strategy for continuous improvement of performance
5. Implement a measurement initiative in their organisations
Reference will be made throughout the programme to David Drennan’s highly acclaimed book ’ “12 Ladders to World Class Performance” and Ramli Abu Hassan’s book “Revolusi Aksi” model.
Participants will be given extensive opportunities to review and share experiences and approaches from their organisations.Lectures,workshops and case studies will be applied as the course training methodology.
They will be invited to draw up personal/company action plan at the conclusion of the programme.
Programme Content
(in summary)
1. How YOUR organization can compete with the best in the World ?
2. The 12 Ladders to World Class Performance & The 5 Levels of Performance of each Ladder.
3. Measures used by Top-Performing Companies
4. Choosing the Measures which are right for your organisation
5. Developing a World Class Performance Scorecard
6. Walking the Talk through “Revolusi Aksi” approaches
7. Implementing the World Class Performance actions/initiatives in your organisation
8. YOUR Action Plans
What are the benefits derived from this Training to YOUR organization.
(including the tangible and intangible benefits)
1. The participants can now implement their Action Plans to ensure their organization improve her current Levels of Achievement to a Level 5 (World Class Performance-WCP) in the 12 Ladders to WCP Approach.
2. The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP .
3. The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective Teams or Individuals in your organization will enable your organization to improve her quality outputs,more cost savings,better delivery of products and services,safer operations and a more sustainable corporate social responsibility involvement and impact to the environment.
Methodology:
A highly participative and interactive approach incorporating individual and group workshop exercises,discussions,
presentations,role plays,videos,case studies and lectures.
For Whom (participants) :
Business (including Government) Leaders,Senior Management,Heads of Divisions,Depts,Units,All Managers and Executives involved in projects for “Making YOUR Company World Class.”
Your Investments for this training:
1.The professional fees (Encik Ramli Abu Hassan-Trainer/Facilitator)will be RM 3,500.00 per day.This training is for 3 days =RM10,500.00.Encik Ramli will be accompanied by 1~2 assistants where necessary.If time is of essence to you,then we can customize to a 2 day programme.Please inform us of your actual requirements.
2.Training materials will be provided for 25 participants (max)-Free of charge.Additional participants will be charged @RM 25.00 for each Training Manual provided.
3.Training room,tea-breaks,lunches,flip charts/board,markers,cordless mic,LCD Projector and Screen to be provided/paid for by Host Company.
1 Notebook will be provided from DPS (Trainer)
4.For outside of Klang Valley area training ,DPS will charge for transportation costs return journey either by car or flight,accommodation –twin sharing room,meals of the day and other costs incurred (to be informed)
5.All other arrangements will be decided and agreed upon by the Host Company and DPS.
6.All payment/s to be made to “Diversified Promotion & Service Sdn.Bhd.” upon completion of training programme.
Bank:Affin Bank Berhad-Sea Park Branch,Petaling Jaya,Selangor Darul Ehsan.Current A/C:1000-6001-4046
Registration:
1.Please submit your official confirmation through your Official Award Letter to DPS.
2.Call us at DPS for further enquiries: Tel:03-55412936 (Puan Maimunah) or HP:019-2537165 (Ramli)
3.E-mail to DPS at: ramlipromoter@yahoo.com or revolusiaksi@gmail.com
4.For DPS/Ramli Profile,please refer www.linkedin.com/in/ramlipromoter and uk.groups.yahoo.com/group/dpsworldclass
Attachments:
1.Ramli Abu Hassan –Biography.
2.DPS Corporate Profile.
3.DPS World of Customers.
4. Client List for Good People Management International Ltd.UK(DPS Business Partner)
